- Report: #1022300
Report - Rebuttal - Arbitrate
Complaint Review: Global Eyeglasses
Global Eyeglasses4365 Highway 49 S Ste 500 # 231 Internet United States of America
Global Eyeglasses Owner or Manager - Arjun Sagar I placed an Order #100012129 on 12/31/12 for $293 using Global Eyeglasses. order had to be canceled on 01/04/13 as one of the eyeglasses was not bifocal but it was showing bifocal on their website. Internet
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I placed an Order #100012129 on 12/31/12 for $293 using Global Eyeglasses. order had to be canceled on 01/04/13 as one of the eyeglasses was not bifocal but it was showing bifocal on their website. I was told that refund will be processed
within 24 to 48 hours and I have to place the order again but I have not received my refund yet. I have been calling them 3 or more times a week and getting the same answer that money will be refunded. I have been put on hold for over 20 min each time. I requested to speak to a manger, supervisor or owner each time and was told either he is not there or busy with other customers or gone for the day and someone will contact me. I have not heard from anyone yet. when I called, I was told that money was refunded on 1/28/13, when I checked no credit was issued. I called back and was told at their end they show refund was issued. I asked since it is their gift card and they are showing credit, if I can place an order using the refund, I was told NO!
I filed a complaint with Better Business Bureau Case # 445930 on 02/07/13. Do not deal with this company, if you have any problem dont waste your time calling them, file a complaint with BBB www.bbb.org It has been 57 days and I am still waiting for my credit and my case is still open with BBB & I will be forward the following email response which I received from Global eyeglasses:
Sun, Feb 24, 2013 at 12:14 AM, Arjun Sagar <firstname.lastname@example.org>
May we remind you that the invoice INV-696 issued on 13 Feb 2013 is overdue by 4 day(s). If you have already paid for this invoice, accept our apologies and ignore this reminder. We have attached the invoice for your reference. Pay online for this invoice by following this link. Feel free to get in touch with us for any clarifications. Thanks in advance for the payment. Regards Global Eyeglasses
This report was posted on Ripoff Report on 03/01/2013 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Eyeglasses/internet/Global-Eyeglasses-Owner-or-Manager-Arjun-Sagar-I-placed-an-Order-100012129-on-123112-1022300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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