Global Media Advertising gmediaagent.com for a do not reply response. Or gmediaadvertising.com Will not Cancel my Account - Extortion Internet

My experience started July 18, 2012 to advertise as exclusive Realtor/agent in my market area for 2 exclusive key word phrases.  These key word phrases would be for the search engines yahoo and bing.

The standard for this company is a special for the 1st month term will be waived of the 89.00.  The following month would be a charge of 178.00. 

On August 29, 2012 I called to complain and cancell the service.  I had all intentions to cancel earlier but my world was turned upside down with my father being diagnoised with pancreatic cancer.  So, on the 29th of August I had the conversation with the representative and they gave me a credit for one month.  My understanding was I am cancelling all services, I was suppose to get full credit.   Under my current circumstance I did not realize that this representative cancel the 2 key word search phrases, and started a new contract with a new key word phrase. I am continually getting billed 89.00 a month without my permission.  Why does this company continue to stay in business?  Because of the underlying business practices.  This representative obviously did not hear a word I said.  

Since my last phone call, I did research from other reports on this company and find out that your services are filtering a rock star career for the owners.  And have also seen numerous complaints about this very same business practice about not canceling the service and will continue to charge your account.  I also discovered that this company did not live up to their tactics and sold the same key words to other Realtors in my area.  Can you say: Extortion?