- Report: #764851
Report - Rebuttal - Arbitrate
Complaint Review: Global Resources, LLC REVIEW: Global Resources, LLC dedicated to their client
Global Resources, LLC REVIEW: Global Resources, LLC dedicated to their client707 Skokie Boulevard, Suite 600 Northbrook, Illinois United States of America
Global Resources, LLC REVIEW: Global Resources, LLC dedicated to their clients satisfaction. They remain so by resolving all complaints and responding to all inquiries regarding their services and employment opportunities. Through the Corporate Advocacy Business Remediation and Customer Sat Global Resources, LLC of Northbrook, Illinois have committed to maintaining complete satisfaction for all potential and former clients or employees of the company. Northbrook, Illinois
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Global Resources, LLC joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Global Resources, LLC approached Rip-Off Report after they read a few postings on our website from former clients and employees. After reviewing those postings, they thought that enrolling in the program would be a great way to reach out to those individuals and ensure that their concerns are addressed. Not only for the purpose of resolving complaints, but also in order to understand the root of the issues and effect change within their business to prevent them from happening again. It has come to their attention that although they maintain a Client Services Department that is dedicated to client satisfaction, some individuals prefer an independent forum such as Rip-Off Report. Therefore, by extending their Client Services to the Corporate Advocacy Program, they will be more accessible to those who prefer an independent third partys involvement in the resolution process.
GLOBAL RESOURCES, LLC EXPLAINS WHO THEY ARE AND THE VALUABLE SERVICES THEY PROVIDE
Global Resources, LLC, is a full-service business development group and general management consulting firm focused on small and medium-size privately-held companies in North America. We educate business owners in several areas including: how to maintain positive cash flow, control costs, improve sales, organize for efficiency, and generally how to accelerate profitable growth in all aspects of the business.
We begin this process by first addressing every project through a comprehensive analysis of the business. This helps us to identify problems and provide an unbiased perspective of the businesss strengths and weaknesses. Then, we are able to develop solutions that may be incorporated into a consulting project. If appropriate, the client will move on to a consulting engagement. Each consulting project is designed to address the clients specific goals by providing a plan, tools and training to achieve those goals.
GLOBAL RESOURCES CREDO
Return on investment is core to our mission. Global Resources is the foundation upon which all our consulting methodologies are planned. Global Resources employs the highest professional standards while staying true to our mission.
Global Resources distinctively addresses every project through professional business analysis in order to fully understand clients situational needs. Global Resources then dynamically blueprints solutions to be implemented in consulting projects that are uniquely engineered to achieve clients specific goals.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Global Resources, LLC is extremely dedicated to their clients satisfaction and will continue to be with the assistance of Rip-Off Reports Corporate Advocacy Program.
When we asked Global Resources why their industry might attract complaints, they said Complaints in the business development industry can be divided into four general categories: contractual, delivery, billing, and collections. Of course we followed up wanting to know how they attempt to prevent these issues and they explained, Global Resources has a system in place, which allows our clients to work directly with the Director of their engagement to resolve any matters or issues. Furthermore, we have a Client Services Department whose responsibility is to ensure our clients satisfaction with our services at all times. They do so by contacting each client to gather feedback directly following their engagement with our company. The clients are also provided with direct contact information for the Consulting Director of their engagement along with the contact information of the Client Services Department. This is so we can maintain our client relationships and be readily available should any client require future assistance.
STATED IMPROVEMENTS FROM GLOBAL RESOURCES, LLC
When we asked an executive, How do you intend to make things right to those who might have an issue with your company? He responded, We will contact them immediately and try to understand their position. Then we will conduct an investigation of our files and speak with employees assigned to the clients engagement to guarantee a thorough review of their complaint. Then we will work with the individual until we find a mutually agreeable resolution. In some circumstances where a resolution cannot be achieved, we will refer the matter to arbitration so an independent third party may assist in finding a resolution.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to client services means that Global Resources, LLC will do whatever it takes to make sure their clients are properly taken care of.
In the future, if anyone has any complaints or concerns with Global Resources, LLC, you are invited to contact them directly via email: ClientServices@biz-solve.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Global Resources, LLC directly at 224-676-7170.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Global Resources, LLC, or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Global Resources, LLC.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Global Resources, LLCs Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
ED Magedson Founder, Ripoff Report
..by consumers, for consumers
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This report was posted on Ripoff Report on 08/13/2011 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Resources-LLC-REVIEW-Global-Resources-LLC-dedicated-to-their-client/Northbrook-Illinois-60062/Global-Resources-LLC-REVIEW-Global-Resources-LLC-dedicated-to-their-clients-satisfactio-764851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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