- Report: #748827
Report - Rebuttal - Arbitrate
Complaint Review: Global Resources, LLC.
Global Resources, LLC.707 Skokie Blve, Suite 600 Northbrook, Illinois United States of America
Global Resources, LLC REVIEW / CUSTOMER COMMITMENT: Global Resources, LLC clients, feel safe, confident & secure when doing business with Global Resources, LLC. Global's absolute commitment to client satisfaction results in exceptional client experiences and business success. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program; A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Global Resources, LLC recognized by Rip-off Report as a Verified Safe business.
Editors UPDATE: Positive rating and recognition has been given to Global Resources, LLC for its commitment to excellence in customer service.
Rip-off Reports discussions with Global Resources, LLC uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Global listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and prevent the reoccurrence of those mistakes in the services offered and the support for those services.
Global Resources, LLCs president, Mr. David Danzig, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Danzig feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Danzig hopes to maintain Global as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Danzig's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Global' s mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: Global's employees truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that they showed us. They are serious about meeting commitments, and delivered on all their promises."
Global's analysis and consulting personnel expressed extreme confidence in their ability to help us succeed. An analyst at Global stated "I know that Mr. Danzig takes a personal interest in the results of my analysis and the scope of work developed by the consultants for the clients because he calls me and we talk about what will benefit the client the most. With his years of experience in the service industry, I know that he understands what it takes to keep clients satisfied. I am always thrilled to hear from a client after we have completed a consulting project and find that the recommendations we installed have dramatically exceeded their expectations.
Global Resources, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Global provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Danzig is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Global's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Global recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Global has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Danzig and many of his past and current associates, Rip-off Report is convinced that Global is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the former employees complaint was resolved, Rip-off Report emailed the author of all the reports filed about Global Resources, LLC. Anyone who would contacted us back would have their issue resolved in a positive manner. .
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Global Resources, LLC. Global Resources disrupted my business for 2 full days Northbrook, Illinois
An employee of Global Resources, LLC. called my business on a busy day and asked for a few moments of my time. When she showed up the following day, she said she only needed 10 min of my time and it turned out to be over an hour. She told me the fee would be $850.00 - no written agreement was required to go further. She asked if their analyst could stop in the following day for an hour. A gentleman from Bolivia introduced himself with a very firm handshake and before I knew it, I was scrambling for the last 4 years of taxes so he could show me how I could I could improve profits/cash flow etc. (His paper said only $350.00 for the evaluation). Still, I was not required to sign any agreement.
After 2 full days of giving him confidential information on my business, he mentioned their team could fix all my problems. When I asked how much, he said the fee was $250.00 per hour. At the end of the 2 day invasion, I was told their team would come in for 3 days at the cost of $10,000 to fix my problems. Later the fee went down to $7,000. He used scare tactics - saying if certain things were not addressed, I would cost me more down the road. I told him firmly that I would never agree to spend even $1,000 with out sleeping on it first. When he reported back to his boss on his cell, I over heard her say to him "If she does not sign today, SHE IS DONE!" She was almost yelling at him to make the sale. He hung up and told me I had to decide today or he was to fly back to Florida. I did give him a check for $350.00 feeling it was worth the education I got, knowing I could fix these key issues on my own.
I was exhausted and frustrated that my other responsibilities to my business, employees and home were neglected because of this interruption. The parting hand shake was not as firm as his greeting handshake. I actually liked the man and felt sorry that he had a high pressure boss
making him - high pressure struggling business with scare tactics and huge fees.
I shared so much personal data, I am somewhat nervous about it. I realized their fees paid for their travel expenses and their pay checks and I can not take a paycheck my self at this time. It was easy to say "NO".
I researched key words - complaint/rip off with Global Resources and found I am not alone. I have managed a growing business for 30 years on my own and had been ripped off two other times. I checked out their web site, but failed to Google for complaints until the check was written and he was gone.
This report was posted on Ripoff Report on 07/03/2011 09:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Resources-LLC/Northbrook-Illinois-60062/Global-Resources-LLC-REVIEW-CUSTOMER-COMMITMENT-Global-Resources-LLC-clients-feel-sa-748827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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