- Report: #705560
Report - Rebuttal - Arbitrate
Complaint Review: Global Resources
Global Resources707 Skokie Blvd, Suite 600 Northbrook, Illinois United States of America
Global Resources, LLC REVIEW / CUSTOMER COMMITMENT: Global Resources, LLC clients, feel safe, confident & secure when doing business with Global Resources, LLC. Global's absolute commitment to client satisfaction results in exceptional client experiences and business success. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program; A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Global Resources, LLC recognized by Rip-off Report as a Verified Safe business.
Editors UPDATE: Positive rating and recognition has been given to Global Resources, LLC for its commitment to excellence in customer service.
Rip-off Reports discussions with Global Resources, LLC uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Global listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and prevent the reoccurrence of those mistakes in the services offered and the support for those services.
Global Resources, LLCs president, Mr. David Danzig, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Danzig feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Danzig hopes to maintain Global as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Danzig's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Global' s mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: Global's employees truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that they showed us. They are serious about meeting commitments, and delivered on all their promises."
Global's analysis and consulting personnel expressed extreme confidence in their ability to help us succeed. An analyst at Global stated "I know that Mr. Danzig takes a personal interest in the results of my analysis and the scope of work developed by the consultants for the clients because he calls me and we talk about what will benefit the client the most. With his years of experience in the service industry, I know that he understands what it takes to keep clients satisfied. I am always thrilled to hear from a client after we have completed a consulting project and find that the recommendations we installed have dramatically exceeded their expectations.
Global Resources, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Global provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Danzig is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Global's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Global recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Global has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Danzig and many of his past and current associates, Rip-off Report is convinced that Global is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the former employees complaint was resolved, Rip-off Report emailed the author of all the reports filed about Global Resources, LLC. Anyone who would contacted us back would have their issue resolved in a positive manner. .
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Global Resources SMS *** New Name for Old Company with bad history *** Northbrook, Illinois
I responded to an advertisement for the position of Sr. Business Analyst. I was called and screened by H.R., then I was contacted by Walt Masters to see if I was a good fit for the company. Of course I was! The offer was made, I got excited, then my brother-in-law gave me a heads up that scared me pretty good....so I started digging!
It turns out that Global Resources has lots of different names....the players seem to be the same, but the ..in my opinion....the SCAM, is the same.
When the offer packet came, it didn't pass the sniff test. It didn't have an "offer letter". It didn't have I-9, W-4, or other formal application documents that would indicate this was a legitimate company.
Travel was booked using my credit card by a company that I had never heard of. When I called the company, they said "we are the in-house travel agency for Global Resources". When I asked where she was located, I was told a Suburb of Chicago. Having traveled there extensively, I would know the area. The answer was not the address listed as Global Resources.
When I asked further questions, I was supposedly transferred to Walt Masters. When the person answered the phone, I inquired what her name was and which company she worked for. THE ANSWER WAS ISI. I had never heard of ISI. So I started asking more questions...where are you located? ...without warning, I was transferred again.
When the phone rang, I once again inquired what the name of the person I was speaking with, and what company she was with. The answer this time was SMS!
When you google SMS, ISI, and several other names you get dozens upon dozens of complaints. Why did I find this out? My brother-in-law had been hounded and harrassed by SMS and the same company under another name. When I told him of the job...and how it was to work...he said, "Are you sure it isn't SMS?" Turns out it was...under a new name freshly "minted" in 2011.
So, as you might guess, I am not going to work there!
This report was posted on Ripoff Report on 03/13/2011 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Resources/Northbrook-Illinois-60062/Global-Resources-LLC-REVIEW-CUSTOMER-COMMITMENT-Global-Resources-LLC-clients-feel-sa-705560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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