- Report: #725946
Report - Rebuttal - Arbitrate
Complaint Review: Global Resources
Global Resources707 Skokie Blvd Ste 600, Northbrook, IL 600622841 northbrook, Illinois United States of America
Global Resources, LLC CUSTOMER SATISFACTION COMMITMENT: Global Resources, LLC is committed to client satisfaction; Global has implemented strategic changes to insure client's satisfaction, focusing on innovative methodologies to help clients achieve new levels of profitability and ease of operations, even in the most challenging economy of the last 50 years.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Global Resources, LLC pledges to always resolve any issues, feel safe, confident & secure when doing business with Global Resources, LLC.
Editors UPDATE: Positive rating and recognition has been given to Global Resources, LLC for its commitment to excellence in customer service.
Rip-off Reports discussions with Global Resources, LLC uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Global listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and prevent the reoccurrence of those mistakes in the services offered and the support for those services.
Global Resources, LLCs president, Mr. David Danzig, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Danzig feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Danzig hopes to maintain Global as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Danzig's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Global' s mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: Global's employees truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that they showed us. They are serious about meeting commitments, and delivered on all their promises."
Global's analysis and consulting personnel expressed extreme confidence in their ability to help us succeed. An analyst at Global stated "I know that Mr. Danzig takes a personal interest in the results of my analysis and the scope of work developed by the consultants for the clients because he calls me and we talk about what will benefit the client the most. With his years of experience in the service industry, I know that he understands what it takes to keep clients satisfied. I am always thrilled to hear from a client after we have completed a consulting project and find that the recommendations we installed have dramatically exceeded their expectations.
Global Resources, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Global provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Danzig is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Global's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Global recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Global has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Danzig and many of his past and current associates, Rip-off Report is convinced that Global is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the former employees complaint was resolved, Rip-off Report emailed the author of all the reports filed about Global Resources, LLC. Anyone who would contacted us back would have their issue resolved in a positive manner. .
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Global Resources Mr. Richard Belcher BBB Chicago Rating northbrook, Illinois
Global Resources has a C- rating with Chicago BBB
It is believed that this company is related to SMS, GPS-USA, PMI
SMS and GPS-USA are the same company. SMS/ GPS-USA has a B- with Chicago BBB.
PMI reorganization to form SMS in 2010. PMI has a F rating with Chicago BBB, a court case filed by the ILL Attorney General and a sexual harassment case filed by employees.
This report was posted on Ripoff Report on 05/05/2011 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Resources/northbrook-Illinois-60062/Global-Resources-LLC-CUSTOMER-SATISFACTION-COMMITMENT-Global-Resources-LLC-is-committed-725946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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