To Whom it may concern, 22 April 2003
April 6th at 1pm a Global-Sun Pool representative came out to my house and spoke to my wife and I. We finally compromised on a price if I allowed the pool to be a Show Pool for a minimum of 2 years and took delivery on a Monday through Wednesday. They had a pool in New Bern, NC (a bankruptcy) and since it was already shipped we would save on the shipping if we agreed to the Monday Wednesday setup dates and would have the pool professionally installed(promised)within one week.
I gave the Rep. my credit card number and permission to authorize a $500.00 dollar deposit. Last Monday April 21st was the first time I had heard anything (over two weeks) and still no pool. A Finance Rep. called my house at almost 11 pm waking me up and proceeded to go over the financial details with me. The conversation was taped, but I vaguely remember the phone call. I heard on the tape where the interest was for 18 percent and then I was quiet.
The Rep. asked if these terms were okay and I said yes, but I was waiting to receive the final financial contract before I agreed in writing to their 18% interest rate. I finally received the financial paperwork (FEDEX) last week and after looking over the documents the pool costs appx: 6,000 with financial charges of over 3,000. I immediately called Ken Pappaceno at 1 800 533 5170 and voiced my displeasure with both the high interest rate (much higher than the national average) and the way I was misled. I was never informed about the high interest rate, the total amount of the finance charges and then I later find out the pool I was promised in New Bern was sold to someone else.
I informed Ken that I no longer wanted the pool and his comments were basically you bought the pool, fill out the financial documents, FEDEX them back to me and Ill have your pool setup. He would not take NO for an answer. I have no intentions of completing, signing and returning his documentation.
I told him to sell the pool and not hold the second pool for me as he complained that each day he was being charged with a $30.00 dollar holding fee. Again, I told him I did not want the pool, but he was adamant that I was going to take this pool or he would contact his legal department and wed go to arbitration of which according to Ken they never lose. Ill take my chances, this company is a total rip off and should be permanently put out of business. To date they still have a copy of mortgage and military Leave and Earnings Statement. Sincerely,
Jacksonville, North Carolina