• Report: #1127654

Complaint Review: Global Tel Link

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  • Submitted: Sun, March 02, 2014
  • Updated: Sun, March 02, 2014

  • Reported By: swindorski — Wichita Kansas
Global Tel Link
, Select State/Province USA

Global Tel Link GTL The calls automatically take $10 off when my husband calls then it disconnects so he has to call back then it cost $5 for the call and keeps disconnecting in the middle of our call which in turn he have to call back. Now I ran into the problem where they put a hold on my card because I've used too many prepaid cards and their system will only allow you to use so many cards so they have a hold on my card and will not put the funds on the phone so that my husband can call. nationwide

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The calls automatically takes $10 off when my husband calls then it disconnects so he has to call back then it cost $5 for the call and keeps disconnecting in the middle of our call which in turn he has to call back. Now I ran into the problem where they put a hold on my card because I've used too many prepaid cards and their system will only allow you to use so many cards so they have a hold on my card and will not put the funds on the phone so that my husband can call. They claim this can be up to 10 days.... I do not believe that this company cares  and they know that they are the only company that these County Jails can use. I don't think they realize that the people that are in jail are our loved ones they have no reason to do this they don't know why they are there they don't know the situation they don't know the story and they're making a lot of money off of us. And in the end they keep disconnecting calls so they make more money this is uncalled for and they're doing it to 1000s of people everywhere. This hurts my children when I struggle to make money to put on there so their father can call and the company screws us. :-(


This report was posted on Ripoff Report on 03/02/2014 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Tel-Link/Select-StateProvince/Global-Tel-Link-GTL-The-calls-automatically-take-10-off-when-my-husband-calls-then-it-di-1127654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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