- Report: #1023056
Report - Rebuttal - Arbitrate
Complaint Review: Global Travel Network
Global Travel Network512 E 4500 S Ste 100 Salt Lake City, Utah United States of America
Global Travel Network Horrific customer service, travel agency and service reps are clueless, unresponsive, and overall useless. Salt Lake City, Utah
Purchase Date: 11/4/12 Member
Number: GD523491 Sells rep: Mick Alsheaer #0314/ Merliee Hayes Payment schedule: Enrollment fee - $3651.00 Activity fee - $149.00 Admin fee
- $145.00 Total Cash Price - $3945.00 Paid With Order - $545.00 Revolving (open end) Credit Charge Account of a 105.00 x 44 months plus
finance charges = total payment of $4568.75.
First payment of $545 on 11/4/12
I'm a new customer who was a hopeful customer trying to book my first vacation. I called member services 6 times (1/24, 2x 1/28, 1/29, 2x 1/30 )to try to set up a vacation and could not get a hold of any representatives. I even left messages with my contact information but was never contacted. After a week or so of trying to get a hold of someone, on (1/31) I called my travel Director/sales rep (Merilee Hayes) to assist me with normal service/travel inquires. I was given some other contact information and was assured that If I could not get the help I needed, then Merilee would fill the void. After a couple of calls I finally got in contact with the business' internal travel agency department/rep only to be told that she couldn't help me and wasn't competent in her job. I asked very basic questions about a vacation destination:
Q: Me - I am going to a wedding in Cancun that will be held at XXX resort ( address and all). If you
support this resort please book or provide me with one closest to this location.
A: Rep - I only have a list of a couple of resorts in front of me and do not know the location and can not tell you where they are.
Q: Me - You can't look this information up for me and advise?
A: Rep - I do not have access to a computer, I don't even understand what I'm looking at here, the address is in mexican or something I can't even tell you what it is. Do you have a computer maybe you can look it up.
Q: ME - I do not have access to one at the moment, really you don't have a computer? Your telling
me you have no way of finding out the locations of the resorts your company accommodates?
A: Rep - Nope, just a list of resorts and stuff. I can't give you any more information I'm sorry....your guess is as good as mine. (still in shock that the rep said this).
Q: Me - Is there someone, anyone that can provide me with some type of help?
A: Rep - Let me transfer you to someone more knowledgeable I hope..she should be able to assist
you... if she doesn't pick up just leave a message and she will return your call ( heard that a dozen times at this point) ....please hold.
And of course, as expected, I was transferred to another answering machine, and left another message that would lead to no response once again. I contacted Merliee by email on Sat 02/02/13 and pleaded for her help. She stated that she or an associate would get back to me that following Monday 02/04/13.....and now here it is two weeks later and no response. Global Connections Inc, has been nothing short of a high pressure sales scam. The presentation is filled with countless too good to be true empty promises...this is simply criminal.
This report was posted on Ripoff Report on 03/04/2013 01:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Travel-Network/Salt-Lake-City-Utah-84107-294/Global-Travel-Network-Horrific-customer-service-travel-agency-and-service-reps-are-clue-1023056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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