- Report: #796357
Report - Rebuttal - Arbitrate
Complaint Review: Global Travel Solutions
Global Travel Solutions20 CraIg Road Montvale, New Jersey United States of America
Global Travel Solutions Global Travel Solutions Refuse to Refund My Money! Montvale, New Jersey
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Wrong! Or I think they intentionally ignored it!!!
The following Wednesday, I checked my credit card statement and saw the $6,000 charge with a phone number. I called it up and was told that to cancel it, I have to fax the request in writing to a number (the title company fax number) - and she told me it was in the contract that I signed. I explained to her that I have called the 201 number and was never told to fax it to any number. She told me she would fax my letter of explanation about the calls i had made and the formal request for cancellation. She told me too that I was 1 day late because Saturday is a business day for the company and the contract said I can only cancel after 3 business days. (We bought it Friday and we cancelled it Wednesday. To me Saturday is not a business day.)
The following day, I got a call from a certain "Dave" from the company and that he didn't know who the people I had talked to and I challenged him to call the 201 number that I used. He sounded like he did not know what the number was. I told him we wanted to cancel it.
The next day, Rudy(the guy who finally sold us the deal) called me and asked me to go back to New Jersey to sign something that I was cancelling it. I told him I didn't have to do that because I had faxed my request for cancellation and that I wasn't changing my mind. He said I couldn't cancel because I was 1 day late.
I had asked my Visa bank to dispute it. I had also read Bob's complaint and the other complaints. I have filed my complaint with the Federal Trade Commission. I am in the process of filing my complaint with the Attorney General of New Jersey. If you have other ideas for me to extricate our $6,000, please reply.
I asked Rudy if this is the way they scam people and he said he would let the Customer Service people contact me. What a reply!
What a way to earn a living - fooling people!!!
This report was posted on Ripoff Report on 11/08/2011 09:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Travel-Solutions/Montvale-New-Jersey-07645/Global-Travel-Solutions-Global-Travel-Solutions-Refuse-to-Refund-My-Money-Montvale-New-796357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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