- Report: #277180
Report - Rebuttal - Arbitrate
Complaint Review: Globalinx - 5Linx Enterprises
Globalinx - 5Linx Enterprises50 Methodist Hill Drive Rochester, New York U.S.A.
Globalinx - 5Linx Enterprises, Save Money With 5Linx Digital Phone??? Rochester New York
*Consumer Suggestion: 5linx is an inc 500 company 4 years running
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It took over 30 days for my phone company to port my current number to Globalinx. At that time they requested my Internet modem be returned and gave me a shut off date. Not wanting to change my ISP, I took the equipment from Globalinx back to the Rochester office and said I didn't want the service because I would have to change my ISP. A gentleman at their office assured me that I was wrong and could indeed keep my present ISP and phone number. He also said that they would be unable to refund any of my deposit ($340) so I should call Frontier (current ISP) and discuss it with them. Not wanting to lose my $340, I took the equipment back home.
I talked with 4 different reps at Frontier and they all said that in order to keep my current phone number, I had to have my Internet service with them. The shut off date came so I changed my ISP to Time Warner Road Runner. I was not happy with Road Runner because they didn't give me the kind of storage I need for my ebay auction photos. I e-mailed them about this and got no reply. Finally I decided to try hooking up the phone. I couldn't get it to work and as soon as I hooked it up the Internet wouldn't boot. The final straw with Globalinx was learning that to hook up an additional phone was going to cost me another $100 and I would have to run a cable from the downstairs phone to the upstairs phone.
I took the box back to the Rochester office and changed my Internet service back to Frontier. On my next credit card bill there was a charge for $103.90 to disconnect and a charge for $16.19. I don't know what that one was for. In total, I paid Globalinx $460.41 for a service I never used! Not for 1 day. They didn't even credit me the promised $49 for returning the box.
Honeoye Falls, New York
This report was posted on Ripoff Report on 10/04/2007 10:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Globalinx-5Linx-Enterprises/Rochester-New-York/Globalinx-5Linx-Enterprises-Save-Money-With-5Linx-Digital-Phone-Rochester-New-York-277180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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