- Report: #369086
Report - Rebuttal - Arbitrate
Complaint Review: Globalinx
Globalinx275 Kenneth Drive, Suite 100 Rochester, New York U.S.A.
Globalinx APPAULING RIPOFF Rochester New York
*Consumer Comment: 5linx doesn't provide a modem
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On 8/19/08 Comcast called to say they could not set up internet service until 8/23/08 On same day, 8/19 Globalinx rep called to assist me with modem set up for my new phone service. Told the Globalinx rep that Comcast called to reschedule internet service for 8/23. Globalinx rep (a guy) said "well then we can't set up your phone service until Comcast sets up the internet service" and said he'd call me back on 8/23/08. On 8/23/08 Comcast called to say they would come on Sat., to set up my phone and internet service and they did. Globalinx never called me back. I already had my phone and internet set up by Comcast. The lady at Globalinx (Carmen) said she'd have to charge me $99 to cancel my account. I initially had to pay $86.34 to set up the bundled service and now she wants another $99 to cancel. This by the way is service I've never seen yet from the company, not one bit of service at all from Globalinx. I told her how can I cancel a service in 15 days when I wasn't even scheduled to receive service until 26 days after I initially ordered it. And I'm not too sure that Comcast might not be involved in this either because they didn't "have an opening to set me up" until 26 days after I initially ordered this service. How can you cancel service in 15 days that you haven't even received yet. Of course you know I've reported them to the FTC, NYS Better Business Bureau and I'm not don yet. This company has got to be stopped!!!
Lake Worth, Florida
This report was posted on Ripoff Report on 09/02/2008 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Globalinx/Rochester-New-York-14623/Globalinx-APPAULING-RIPOFF-Rochester-New-York-369086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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