- Report: #251667
Report - Rebuttal - Arbitrate
Complaint Review: Globalinx
Globalinx50 Methodist Hill Dr. Rochester, New York U.S.A.
Globalinx Last Straw Globalinx! By error ? they changed my number and I missed calls, never changed it back either! Rochester New York
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I had submitted to the fastest DSL speed available, yet my friends often complained about only hearing every other word or an echo. Eventually, after 2-3 months, that subsided. However, there were several times when my phone would mysteriously quit working and I had to call and they would walk me through the "set-up / re-boot" process again and again. I tolerated all this for the $30 a month phone bill though, and figured things would get better as their company grew, .... it didn't.
By the way, If you ever call this company for anything, you WILL be on hold for what feels like an eternity, usually not less than 8-10 minutes. During this time, you'll be subjected to the most excruciating music, and if you're really unlucky, you'll get the message that attempts to console you with an inaccurate countdown to a real, live, person. Sometimes after counting down, it begins to count back up again!
The biggest complaint though follows: In the beginning, I had misplaced the 5 volt adapter power cord (my fault) and could not get one anywhere, nowhere. So I called Globalinx. They sent me a whole new modem and everything! Okay, why? No charge followed. So we did the set-up. Then last month, in May, my phone stopped working.
After failed attempts with the tech I suggested installing the other modem/router. We did. Then he (Chris) tells me they are going to charge me for it. Why now? And I never asked them to send me another unit in the first place, and apparently they never missed it either. I explained that I had just paid my phone bill among other bills, and didn't have $68 to through away this week. He said they would put it on my bill and it would not even be processed until the next billing cycle "like your long distance bills".
By then I would have sent the other one in so they could diagnose and see if it was still okay, thus, no charged, at least would not be submitted right away. B.S. The sun didn't set before my bank was debited!
I spent the next morning explaining this to 3 different people, and they "unsubmitted" request for payment at this time, although now I have a hold on $68 of my money. That was last week.
THIS WEEK, my phone stopped working AGAIN, monday afternoon. After getting a tech online, (which shows my internet connection was okay) and subsequently being told by him to unplug my modem -- which then disconnected us, I went through the whole unplugging, and reconnecting that I had become accustomed to with this Globalinx. Eventually, my phone was back on but not to my credit -- the problem was on their end.
The next afternoon I called my husband at lunch time. He said, "Where are you? What is this number your calling from?" Somehow, they have now changed my phone number! Now instead of beginning with 533- it begins with 522-. I have missed calls that were expected, and even after calling them really upset, they didn't fix it. I insisted that I have been very patient and have put up with a lot of shortcomings on their end, (been nice about it though) and just want to terminate my service.
Now they have charged me $99 for cancellation fees!!! Unbelievable. I even asked Carmen to let me speak with her manager, and she said that her manager was not going to be available, but she could have her call me. Yeah, make sure she knows ya'll have screwed up my phone number!!! That call isn't coming.
Do yourself a favor if it's not too late. DO NOT DO BUSINESS WITH GLOBALINX. THEY ARE PATHETIC. Good Riddance.
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This report was posted on Ripoff Report on 06/01/2007 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Globalinx/Rochester-New-York-14623/Globalinx-Last-Straw-Globalinx-By-error-they-changed-my-number-and-I-missed-calls-neve-251667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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