Globalinx has been charging me for products and services I neither ordered nor used. I have been calling them since November 2006 to correct the problem and each time they assured me my credit card would be credited and a return UPS shipping label would be sent so that I could return the unordered equipment (computer phone/voice equipment)free of charge.
I never received the return shipping label. The next month another charge would be on my card. This went on from Nov. 2006 until Feb. 2007. Each month I would call, talk to a different customer service rep, and be promised the same thing.
I was told the last time I talked to them that they looked into it and I couldn't be credited because I was using their service. I WAS NOT!!! I was then told that a supervisor and/or a rep from their legal department would contact me within 2 business days. The names given to me were Carrie West and Cathy Hill. It has been 10 business days and still no call.
After the 2 business days, I contacted my credit card company. I was then made aware of additional fraudulent charges from 5 other companies on my card. They cancelled my card as stolen and reported it to their fraud department.
Because of my naivete in thinking this was an isolated mistake and that Globalinx would take steps to correct the problem, I left my credit card open to many additional fraudulent charges. This company has terrible, incompetent and, I believe, dishonest customer service. I had never heard of Globalinx before I received the unordered equipment in the mail. I would advise people to stay away from this company completely.