• Report: #1028139

Complaint Review: GlockStore

  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: Eric — Myrtle Beach South Carolina United States of America
GlockStore
4585 Murphy Canyon Road San Diego, California United States of America

GlockStore Magills GV Glockstore Never responded to NUMEROUS attempts at contacting them, to figure out how they fulfill web orders San Diego, California

*Author of original report: ALL HAS BEEN FIXED

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Three months ago, I ordered two Glock 36 magazines, and an instructional DVD.  The website said that everything was in stock, and that it all would ship.  When I placed the order, I received an email saying my order was on the way, but when I received it, I only got the DVD.  There was a packing slip that stated that the magazines were not in stock.

I went back to the site, and checked, and the site still said that they had them in stock.  So, I tried to call them, several times, to figure out what was the status of this order, and the number automatically brought me to a dial tone.  I could not get a ring, and I could not leave a message.  I tried for several days, and never was able to connect to anyone. 

I then decided to write an email through the website.  I did so, and explained to them that I would like to know if, and when the magazines did arrive, would they ship them automatically, or would I have to order them again?  I also noted that I was charged the shipping for all 3 items via UPS, which I had selected during checkout, but that I received only the DVD via USPS, and that if they were going to ship the items at a later time, would I be charged the full shipping again?  I did go back onto the site again and put only the DVD in the shopping cart and went to checkout to confirm that I was overcharged $10.  

I actually sent 3 emails about this very same issue, and never got any sort of a response.  I tried again and again to call, but I could never get anyone on the phone.  I eventually gave up, and told myself that I would just eat the shipping overcharge, because it wasn't worth the headache.  All this happened in early January of 2013.  I have since found the items on another website, and ordered them, and received them within a week. 

Now fast-forward to the middle of March 2013, and I get an email from them, saying that the items have shipped.  I checked my credit card, and I found the charge, and noticed that I am being overcharged for the shipping again.  I went back to the website,and rebuilt the order again, and it says it should cost $67.40 with shipping, (which I already paid), but the charge on my card is for $82.  In fact, I just went back and added the DVD that I originally ordered, to see if that would add up to $82, and it still doesn't add up.  That total with the DVD is still only $75.86.

I tried to call them again several times today about this issue, and I even sent them another email, but I have not received an answer, and I have not been able to get anyone to answer the phone.  At least the phone rings now.  It just rings, and rings, and rings, and no one answers.  I don't know what to do.

I would have been fine waiting for the items to ship, and I would have asked for was a simple response to say that they were planning on sending them to me when they received the.  I don't think that is too much to ask for.  At this point, I am trying to make sure the package is refused, and sent back, and that I can charge this back. 

I just hope that even if this isn't resolved, that someone else reads this, and DOES NOT give their business to GlockStore.  They have the absolute worst customer service I have ever experieced.  Take your business to Midway USA, or GlockMeister, they have both been great.  At least they answer the phone.


This report was posted on Ripoff Report on 03/13/2013 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/GlockStore/San-Diego-California-92123/GlockStore-Magills-GV-Glockstore-Never-responded-to-NUMEROUS-attempts-at-contacting-them-1028139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

ALL HAS BEEN FIXED

AUTHOR: Eric - ()

I am the original author of this report, but I have since got in touch with GlockStore, and they explained to me that they have so many emails, that they haven't been able to respond to most of them yet.  They now have a new phone system installed, and they are doing EVERTHING they can do to fix any and all problems.  I retract my Ripoff Report, because honestly, they have been nothing but amazing with their ability to fix the problems we encountered.  I will DEFINATELY shop with them again.  Way to go guys!
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