Glockstore.com unprofessional workmanship, greedy, uncaring, poor attitude, no customer service, no follow through, Internet

From: Lenny Magill [mailto:lennymagill@hotmail.com]

Sent: Thursday, November 10, 2011 6:46 PM

To: bradley@office2go.com

Subject: My response


Bradley, I'm out of the office with my wife for the holiday. Do you really think we treated you horribly? I'm out of the office with my wife for the holiday. Do you really think we treated you horribly?

Overall customer service YES let me refresh your memory of my actual experience.

Do you forget all the conversations that we had?

This statement says it all, if this was a simple mistake, one single issue.. Why have we had all the conversations it wasnt because I was a happy customer or over a single issue

We went over the stains on your finish and that was resolved?

Resolved to you because I have left you alone on the issue. But resolved. [continued below]....

..... not at all..The problem still exists, I am forced to settle on polishing out the imperfections in the finish every few weeks. I am forced because the trust is gone for me to send any of my guns back to you for repair. Also as an update it has nothing to do with Ph as the markings are exactly the same every time same size same shape same place it is in the finish.

Also remember you forgot the Falcon grips on my 26 also and it took me several E-Mails and several weeks to get them. AND I had to install them myself after paying you almost 900.00 to customize my gun.. Last but not least on the G26 your people promised me a 4-6 week delivery time on my finished product actual results were double. OH and please dont forget sending my gun to the WRONG ADDRESS making me chase all around town to get it.. you got my gun on 06/13/2011 didnt return it 08/20/2011 then I didnt get the grips until 09/12/2011 3 months

You and I discussed your high PH Level in your sweatl....you know that and you were able to clean up the stains. Did you forget that part of our conversation? We forgot to install a pin kit and we sent you the pin kit immediately. It's a simple installation....which can be done in 2 minutes or less....and you stated you would do it. Problem solved. How is that horrible?

Lets recap It took me several E-Mails to get the build sheet correct for my G17 I had to compare the list on your site (Raptor?) with my G26 build sheet & point out missing items on the original build sheet for my G17 ( I am telling professionals that I am depending on to build my gun properly that they forgot parts?) Gun did ship correctly on time both ways.

When the G17 was received I noticed there were missing chrome parts that were on the build sheet & I paid for them You said ok I will send you the parts & sent me a link to your instruction video. You did send the parts kit.. Here is where I feel the deal on the G17 went sour, no creepiness here just an unsatisfied, frustrated customer here with 2 gun builds gone wrong..

1st off here I am once again finishing up the custom build on a gun that I paid $1000.00 to have built.

2nd You sent me instructional video that states I need a specific took kit with part# to do this job, why did you send me parts and no tools?

3rd when I ask for the tool kit you recommended in your video you get upset and say you have balls asking for that tool kit I should not have had to ask anything the tool kit should have been sent with the kit.

4th I am again forced to finish the build on my G17, including having to BUY the tool kit from AMAZON that you would not send me to properly do the work.

What about when you called and told me how great the gun was and we talked for 30 minutes about how happy you were with the finished product and that you were sending in another gun? How could you change your mind so quickly and violently over something so simple as a pin kit? That is very creepy. I really expected more from our relationship.

I have given a detailed layout of both of my gun builds, this is not over a pin kit or a 45.00 tool kit.. Its about how you treated me overall as a good paying customer I have spent several thousand dollars at your store.. Its about having to finish the work on guns I paid over $2000.00 to have customized having to settle on a defective finish..

As for the gun functioning properly, yes I paid $2000.00 for 2 custom guns and the G26 shoots well ( have not fired the G17) and I do like the way it shoots  However  that does not make up for all of the above..performance was not the entire process I paid for, I also paid for a specific look.. That I had to finish myself.

It's amazing to see how strange this has become....one moment, we are so great...next moment we are horrible. Make sure you tell the whole story and let the cards fall where they should. I know I can stand in the light and shine with truth.

Please reflect on the Whole truth stated above, You will see yourself in a different light.. I am sure others will

We took very good care of you....and made one mistake....rectified it to your approval...and then, you thought I should just send you a punch set because you asked for it? I sent the parts and you said you could install them....but you needed a punch....I sent you the punch. You should get that by Saturday. But, I thought it was abusive for you to demand the punch set. It was not the item itself....but how you demanded it....very selfish and unrealistic.

The tool kit should have been sent with the parts at the very least, why did I have to even ask. Or demand for that matter. Period

I'm sorry you have become so upset. But nobody likes to be abused and your treatment and comments to me were abusive. And, I'm a business owner who thinks the customer is always right.....except when they become abusive. And, I don't put up with abusive people or behavior to me or anyone in my life.

Life is good....if you look for the good. Life is bad if you look for the bad. I prefer to look for the good.

Lenny Magill
Founder / CEO

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