- Report: #827158
Report - Rebuttal - Arbitrate
Complaint Review: Go Chemless
Go ChemlessInternet United States of America
Go Chemless gochemless.com, Very technical for something that doesn't work, Internet
*Consumer Comment: My 2 cents on Go Chemless
*Consumer Comment: Very Familiar with this product and company
*REBUTTAL Owner of company: My door is open.
*Consumer Comment: Hate to say it
*Author of original report: The only thing fictitious is your Go Chemless Pool Sanitizer!!!
*REBUTTAL Owner of company: THE OWNER RESPONDS....
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I received it 4 weeks later than I expected after numerous calls and they didn't even know where it was. So I opened the box and attempted to install it. The videos did no justice when the unit got to me. They looked great and all on the web but when you actually install it yourself its a different story. Cut my pool pipes but come to find out their China made PVC pipes did not glue together with mine. Again I got their service rep Richard and he said this never happened to them before. Sounds like I was their first client and they were learning about their machine on my dime. I let the glue dry for 3 days before I turned on my pool again the pipes burst to where the unit was installed. What a mess I called my plumber and he changed there fittings on their machine to a better pvc and now it worked after paying the plumber $200.
Now that I got the mechanical isssues fixed myself I had to deal with the computer issues with the unit. I had to take a moment and fill out their product registration profile to activate my warranty. It was asking me for my serial number but I could not find it. Called there customer service and to my surprise got Richard. Must be the only numbskull working there. He said when the unit powers on it should read my serial number on the status display screen. I am pretty computer savy and could not find it. It came to the point where Richard said your warranty is active without giving them the serial number because he couldn't tell me what to do. Now I had to enter my pool gallons into the unit got error messages. By this time I just wanted my money back.
The rep Richard just said to let the unit run even with the error messages. So I did for a week my pool was still green. I called customer service again and told them my pool was green after having the unit run for 2 weeks and he told me I have to add chlorine tablets to the pool. I told him thats what I bought this unit for. He said I know but you still have to add chemicals to the pool. Once I heard this I was ready to jump through the phone and rip his head off. I have the unit now as a paper weight because I deinstalled it. Looking to get my money back but now I can't find any managers or owners that will talk to me. There were plenty people talking to me when they were trying to sell the unit.Now that the unit has failed I am letting people know about these scam artist. The gochemless unit is not chemical free as they try to sell you. I would rather pay my local pool route guy to add chemicals and sweep the pool.
This report was posted on Ripoff Report on 01/23/2012 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Chemless/internet/Go-Chemless-gochemlesscom-Very-technical-for-something-that-doesnt-work-Internet-827158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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