Report: #584244

Complaint Review: Go Daddy - godaddy.com - Wild West Domains

Submitted: Mon, March 22, 2010
Updated: Mon, March 22, 2010

Reported By: Anne — Pittsford New York United States of America

Go Daddy - godaddy.com - Wild West Domains

14455 N. Hayden Rd. Suite 219, Scottsdale, AZ 8526 Scottsdale, Arizona United States of America

Phone: 480-505-8877
Web: http://www.godaddy.com
Category: Consumer Services

Go Daddy - godaddy.com - Wild West Domains I'VE BEEN SCREWED BY AUTO RENEW ! Scottsdale, Arizona

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This is the email I sent to Go Daddy after I was ripped off by their automatic renewal scam. They automatically renewed 3 domain names 2 years after my initial purchase and caused my bank account to be overdrawn. Then they wouldn't even refund my money when I told them to cancel my renewal !

I am very unhappy with your company and it's sneaky, underhanded practices regarding domain renewals.

On Februrary 27, I was charged $68.10 for 3 domain renewals that I did not want or initiate. Consequently, 4 checks bounced on my checking account attached to my credit card. This caused me more than $200 in fees.

When I received the renewal notices you sent, I ignored them, because I assumed that if I did not want to renew these domains, they would not be renewed without my say so. Little did I know, that due to a "default auto renewal option" on your website, THAT I HAD NO IDEA EVEN EXISTED, my credit card would be automatically charged 2 whole years later without my real time approval.

I called your company this evening and was informed of this deadly auto renewal setting. I was also informed that I wouldn't even get my $68.10 back because I didn't inform you within 5 days after you charged me that I didn't want the domains.

I just went back and found the email you sent me on 2/27 so I could see what the hell was going on. It says that the items have been renewed, but does not say in the email whether I would be billed, or if my credit card would be charged, which would have been nice to know since it had been 2 whole years since the initial order. In addition, there is no note about a 5 day grace period for cancellation.

So now I am out even more money for something I don't need and don't want. If you want to keep your company's good name, I would suggest that you make this automatic renewal policy a lot more transparent so that your customers know exactly what they are in for in the years to come.

I am feeling very burned by your company and would appreciate the refund of the $68.10 as a good will gesture. I would hate to have to share my bad experience with everyone I know in the domain registry field.

This report was posted on Ripoff Report on 03/22/2010 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Daddy-godaddycom-Wild-West-Domains/Scottsdale-Arizona-85260/Go-Daddy-godaddycom-Wild-West-Domains-IVE-BEEN-SCREWED-BY-AUTO-RENEW-Scottsdale-584244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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