• Report: #1036405

Complaint Review: Go Daddy

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  • Submitted: Wed, March 20, 2013
  • Updated: Thu, March 28, 2013

  • Reported By: New Go Daddy Hater — Internet
Go Daddy
14455 N. Hayden Rd., Ste. 226 Internet United States of America

Go Daddy Hard to imagine how any company could provide worse customer service! Internet

*UPDATE Employee: Regarding Your Experience

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Below is the actual interaction I have recently had with Go Daddy "customer service" over two domain names. I have replaced names, account number, and incident number with xxxx's.

This is completely unresponsive, to the problems Go Daddy has created for me.
First email from Go Daddy on this issue chain. I was asked to renew, I responded to that email that I decline to renew.

Second email from Go Daddy on this issue chain. You notified me my credit card information was out of date, I responded I was not renewing and asked that you purge my details from your records.

Third email from Go Daddy was a complicated series of steps I could take to delete my account. I responded to that email, no thanks, just let my domain names expire and I will mark further communications from Go Daddy as SPAM mail.

Fourth email from Go Daddy on this issue chain you notified me the two Domain Names (which I had specifically communicated to you were NOT to be renewed, and for which Go Daddy did NOT have my current credit details) HAD in fact BEEN RENEWED, WITHOUT my permission and WITHOUT my giving you my updated credit card information. [continued below]....
.....

Fifth contact was with Go Daddy live customer service with the number and reference number provided in Go Daddys response to my online complaint. Crystal the live representative told me she could NOT look up my details using the reference number Go Daddy provided me use when calling live support!  Since she could NOT help me I asked to speak to a supervisor. After about a ten minute wait, I was connected to Go Daddy Representative Stacy. to complain and to get this travesty of customer service reversed. Now is this response, another complicated series of hoops Go Daddy expects me to jump through to reverse what should NEVER have happened if anyone at Go Daddy was actually responsive to my clear and repeated customer communications.


On Wed, Mar 20, 2013 at 9:12 AM, <billing@godaddy.com> wrote:

Our support staff has responded to your request, details of which are described below:

Discussion Notes

Support Staff Response

Dear xxxx,

Thank you for your reply. If you would like to resolve this issue with support real-time, you will need to give the representative you reach via telephone the 4-digit support PIN you chose for your account so they may physically review your account.

To locate your PIN:

Click the 'My Account' tab at the top of our homepage.

Under your name you will see 'PIN:' with 4 blue, underlined asterisks. ****

Click the 4 blue, underlined asterisks.

Note: For verification purposes we will require that you provide the PIN in your reply.

------------------------------------

If you are having trouble logging into your account, you may use our Account Retrieval System to reset your password. Your account's customer number was referenced in the original order confirmation: xxxxxxx.

To Reset Your Password

From the account log in page, click Retrieve My Password.

Select Reset my password.

Enter your Username / Customer#, Email address on file, and the security access code displayed.

Click Submit.


We send an authorization code for resetting your password to the email address associated with your account. To continue, follow the instructions in the email message.

NOTE: The authorization code is only valid for 2 hours from the time it was sent. If the authorization code expires, or if you use it and the reset fails, you can obtain a new code to attempt to reset your password again.



------------------------------------


To cancel any item in your account, please use the following instructions:

First, log into your customer account:

Go to our homepage.
Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Go Here' in the Account Assistance page of your Forgot Password section.


To Cancel the item(s):


Click My Account.

Click the '$ Payments' tab under your name.

Click the 'Product Billing' link on the left hand side of the page.

Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.

Select 'Cancel Now' in the menu that appears to the right.

Click on 'Save Changes'.


Please let us know if we can help you in any other way.

Regards,
Kelly P.
Online Support Technician


Customer Inquiry


My prior emails to you WERE prior to the renewal dates, Go-Daddy customer service is the worst!

I called the number and gave the reference number provided and I was told by GD customer service agent Crystal

"We cannot look up account information by reference (Incident ID) number." Why would you have such a broken system and call it customer service? Asked for a supervisor and I got you. For "my security" you wanted my last six digits of my credit card number and my PIN, this after "my security" had already being violated buy Go Daddy?! I provided my last four of the credit card, and you did nothing for me. How does it feel being useless at your job?

On Tue, Mar 19, 2013 at 3:11 PM, <billing@godaddy.com>

If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8855 and reference [Incident ID: xxxxxxx].

Thanks,
Go Daddy

P.S. As a Go Daddy customer you're already a member of our affiliate program. Click here to start earning commission instantly.

This report was posted on Ripoff Report on 03/20/2013 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Daddy/internet/Go-Daddy-Hard-to-imagine-how-any-company-could-provide-worse-customer-service-Internet-1036405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Regarding Your Experience

AUTHOR: GoDaddy.com - ()

Thank you for sharing your candid feedback, Go Daddy sincerely values your business.

We would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and also to ensure the specifics of your interactions and all improvement opportunities are communicated to our customer care managers. We would like to also let all readers know that Go Daddy offers the option to change the renewal settings for domain names from within your account. The following article may prove helpful
http://support.godaddy.com/help/article/617/changing-the-automatic-renewal-option-for-your-domain-names

If you would like to connect with us directly please email ReportReview@GoDaddy.com with the subject line of Report: #1031745. Thank you again for sharing your feedback and for being a Go Daddy customer. 
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