- Report: #979548
Report - Rebuttal - Arbitrate
Complaint Review: Go-Optic
Go-OpticWilmington, Delaware United States of America
Go-Optic Scam, Horrible Service, No Customer Satisfaction, Manipulative, No Reimbursement, Horrible Representative Attitude Towards Customers Wilmington, Delaware
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I managed to come across the item I wanted to purchase through a google search. They were the cheapest price on the list with a higher rating but I realized that this was my number one mistake.
#1: I originally called the company before my purchase to ask if I could get no signature required shipping since their only method was fedex. The woman who spoke with me did not seem to understand that items can be shipped multiple ways via fedex. She kept reading her que cards stating the exact information that was listed on the website. She provided no help was so ever.
#2: After the purchase was made, I was directed that it should be 7 business days for delivery. After the 8th business day, I checked the status of my purchase on their website and it was still listed under "processing", though they gladly took the money out of my account.
#3: I called them and was treated rudely. I was corrected that it was in fact the 7th business day and that I was wrong. I have never been put down by customer service before but this is just basicly how Go-Optic conducts business, by informing their customers that they are not right.
#4: I was informed that my item needed to be ordered and it had not arrived yet at their facility. (therefore completely voiding out that the item would be at my doorstep within 7 days) The lack of stock was not listed on the website, I was not informed via email or phone that my purchase would be delayed, and the status of my purchase was not even updated online.
#5: I called back to inform them that I needed my item by next week or I would have to cancel my order. (Since I found it cheaper elsewhere online). I was told I would be charged a 10% restocking fee...on an item that wasn't even in stock at their facility! I asked them nicely to take off this charge but they refused. I asked to speak with a manager and "one was not available" on a weekday!
#6: My item was canceled without my approval of the 10% restocking fee therefore they charged me without my consent.
#7: I called back again on a Saturday to dispute the charge and again was refused my full refund. I asked to speak again with a manager and was told there was not a manager available on the weekend. I asked to speak with another representative and was told there was not another representative available, even though I could clearly hear other reps in the background. Therefore, I was also lied to as well.
#8: The representative informed me that he would hang up on me since there was nothing he could do for me. After I informed him not to, he actually hung up on me.
This company is pure fraud, horrible demeaning service from their representatives, will charge your credit cards without actually having the item for sale, lies and cheats. Warning: Do not purchase from them. You will never get your item.
This report was posted on Ripoff Report on 12/08/2012 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Optic/Wilmington-Delaware-/Go-Optic-Scam-Horrible-Service-No-Customer-Satisfaction-Manipulative-No-Reimbursement-979548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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