ethics
  • Report: #858299

Complaint Review: Go-Optic.com

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  • Submitted: Fri, March 23, 2012
  • Updated: Thu, April 12, 2012

  • Reported By: Todd — Seattle Washington United States of America
Go-Optic.com
3422 Old Capital Trail, Ste. 718 Wilmington, DE 19 Internet United States of America

Go-Optic.com 10% order cancellation fee. 15% restocking fee Internet, Internet

*Consumer Comment: Read the Policy

*Consumer Comment: Read the Policy

*Consumer Comment: Try reading next time

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I ordered 4 pairs of glasses and thought I would pick 2 and return all 4, and get them to makes lenses for the 2 I selected. I happened to call with a question and found out that there is a 15% restocking fee for my return--regardless of the condition. So I decided to cancel my order. That's when I found out there is a 10% cancellation fee. I'm screwed out of $40 and got absolutely nothing.

This report was posted on Ripoff Report on 03/23/2012 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Opticcom/internet/Go-Opticcom-10-order-cancellation-fee-15-restocking-fee-Internet-Internet-858299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Read the Policy

AUTHOR: Zee Tee - (United States of America)

If you were going to return them for an exchange, then there wouldn't have been a restocking fee.  They have no restocking fee for exchanges as it states on the website.. You should read the policy before you post a ripoff report about it.. They aren't in the wrong here.
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#2 Consumer Comment

Read the Policy

AUTHOR: Zee Tee - (United States of America)

If you were going to return them for an exchange, then there wouldn't have been a restocking fee.  They have no restocking fee for exchanges as it states on the website.. You should read the policy before you post a ripoff report about it.. They aren't in the wrong here.
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#3 Consumer Comment

Try reading next time

AUTHOR: Ashley - (U.S.A.)

All of that information is on their website under "Store policies" and "returns and exchanges" in the future when you are attempting to ripoff a mail order company by renting glasses from them, you should probably check their polices before placing the order. If you had, you would see that they have policies to deal with people like you who are trying to rip them off.

No ripoff here.
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