• Report: #711333

Complaint Review: Go Wireless, Inc Premium Retailer

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  • Submitted: Tue, March 29, 2011
  • Updated: Tue, March 29, 2011

  • Reported By: Mike — Huntington New York United States of America
Go Wireless, Inc Premium Retailer
160 Walt Whitman Road, Suite 1085 Huntington Station, New York United States of America

Go Wireless, Inc Premium Retailer Kevin Elder Go Wireless sells Unrestricted Pre-Paid Insurance Polices with No Deductible until you file a claim, then Protect Cell AKA Digital Leash, LLC says they charge you for the replacement. Huntington Station, New York

*UPDATE Employee: deductible

*UPDATE Employee: The Facts About Protect Cell

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I purchase an HTC Android Incredible at:

Go Wireless, Inc           Kevin Elder (President and CEO)
Premium Retailer *
160 Walt Whitman Road, Suite 1085
Huntington Station, NY 11746
(866) 487-1222

in May of 2010.  I was told by the representative there they only had one phone left since it was the first, second or third day it was being released to the public.  Though they had one phone left, they could not sell it because they did not have the 16GB Micro SD Card that goes with the phone.  I said no problem because I had already purchased the 16GB Micro SD Card for about $35 to $40 in advance not knowing it came with the phone.

As I'm making this purchase, the representative at the store offers a Pre-Paid Insurance Policy through:

Protect Cell AKA Digital Leash, LLC        Robert Emery (Founder)
39500 Highpointe Boulevard
Suite 250
Novi, MI 48375
(877) 775-3274

Now what was told to me by the representative at Go Wireless, Inc Premium Retailer a Business Partner of Protect Cell, with this Pre-Paid Insurance Plan, there are no restrictions on the damage to the phone and it would be replaced for free and I have the option of a 1 year or 2 year plan.  I thought that is great since it was such an expensive phone, if something were to happen, I would get a replacement at no charge as opposed to paying the monthly insurance through Verizon and then having to pay a deductible with certain restrictions on the type of phone damage.

Ok, so now less than a year later my screen cracks.  I call Verizon, they give me the number for their insurance company.  I call their insurance company and they give me the number for Protect Cell after explaining the type of insurance purchased.  I call Protect Cell, I need to take a breath for this.  Im told, yes, I did pre-pay for my Membership, however I also need to pay an additional $50 to have my phone replaced.  The steam is bellowing from my head at this point.  I was told I was buying an unrestricted Insurance Policy that would replace my phone for free no matter what the damage.  No sir, you pre-paid into our "Membership."  Well what does this, so called, Membership entail? I ask.   Do I get to go to a gym, do I get free air fare to go on vacation once a year or do I get stock options with this Membership?  No, sir, you get a whole lot of blah, blah, blah, nothing I was interested in hearing at this point, but nothing I would have ever purchased to begin with had it been explained in that fashion from the representative. 

Low and behold I pre-paid for a product that was not sold correctly to me by Go Wireless, Inc Premium Retailer and Protect Cell will not take responsibility for their Business Partner's (Go Wireless, Inc Premium Retailer) inadequacies of selling their product correctly.  Had I known there was going to be a fee if something would have gone wrong with my phone, I would have never bought into this scam.  The whole selling point was that there were no fees regardless of the damage and that was why I was pre-paying for the insurance.

So, now I have a broken screen on my phone that as a "Member" it will cost another $50 to get replaced.

This company Protect Cell is a huge scam and they do not monitor their Business Partners (Go Wireless, Inc Premium Retailer) in any way nor do they take responsibility for their Business Partners (Go Wireless, Inc Premium Retailer) unlawful selling of their product.  I would imagine I pre-paid for a "Membership" because one would have to be licensed to sell Insurance. 

Be very aware of Go Wireless, Inc Premium Retailer and Protect Cell, they are committing rip-off activities in the hopes that no one will ever make a claim or if someone does, they believe the individual will just fold and pay the $50 and if not they just pawn it off on the Go Wireless, Inc Premium Retailer Sales Representative without taking responsibilities for their Business Partners (Go Wireless, Inc Premium Retailer) actions.  I am not that individual, I want what I was sold and paid for.  I was completely misled and extremely disappointed with the manner at which Go Wireless, Inc Premium Retailer and Protect Cell handles its consumers and the fact their customer service is atrocious is beyond my belief at how these companies are even still conducting business.

This report was posted on Ripoff Report on 03/29/2011 01:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Wireless-Inc-Premium-Retailer/Huntington-Station-New-York-11746/Go-Wireless-Inc-Premium-Retailer-Kevin-Elder-Go-Wireless-sells-Unrestricted-Pre-Paid-Insu-711333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

deductible

AUTHOR: howaboutno - ()

Ah yes, another customer that probably wasn't paying attention and only heard what he wanted to hear. ANY INSURANCE has a deductible. Maybe this wasn't correctly explained to this customer but there are plenty that freak out when asked to pay the deductible and claimed they've been "ripped off" and "scammed" because of it. Be aware of what you're buying, ask questions if you aren't paying attention or aren't 100% clear. I myself have had customers freak out and claim I said an insurance replacement would be free when I know for sure I clearly explained the deductible price and process upfront. It boggles my mind. Protect cell is a really reputable company that works with multiple cell providers. Do your research.

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#2 UPDATE Employee

The Facts About Protect Cell

AUTHOR: Protect Cell - (United States of America)

As the Customer Support Manager at Protect Cell, I will take this opportunity to provide information on how our customers are provided information on our membership benefits. Protect Cell provides all of our authorized dealers throughout the country with literature and displays for them to use in their stores.  This material describes all that is included with a Protect Cell membership including the Administrative fees associated with requesting a phone.
 
Our fees (or what other companies call a deductible) are similar, and in many cases less than other providers in the cell phone protection plan industry. 

We make every effort to be sure that our members are aware of the fees by supplying detailed information via email, the same day the plan is purchased. Protect Cell also offers a no questions asked 30 day refund policy for those who are unhappy with anything about their purchase.  Finally, Protect Cell makes it very easy for our members to reach us with questions
by offering a toll free number to the industrys only JD Power and Associates award winning call center. 

We take pride in the excellent service provided to all Protect Cell members and we strive for 100% satisfaction. In this instance, we made an exception for this customer and approved a full refund of the plan purchase price (even after the 30 day period) prior to this customer writing his review.
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