- Report: #1057698
Report - Rebuttal - Arbitrate
Complaint Review: Go Wireless
Go Wireless9437 E. 22nd #105 Tucson, Arizona USA
Go Wireless Hidden charge for services not requested Tucson Arizona
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I bought a cell phone from Go Wireless, in Tucson. I was a little excited, and didn't pay enough attention to the bill. I knew there was an extra $30.00 or so on it, which I believed to be the upgrade fee that Verizon now charges. When I got my next bill from Verizon, the upgrade fee was on that.
I took a closer look at my bill and found that Go Wireless had charged me $30.00 to set up my new phone and move all of my contacts, pictures, etc. over to my new phone. I sat there and watched the rep. do it, I even asked him what he was doing - he never mentioned that he was going to charge me $30.00 for a 15 minute procedure that I could have and would have done myself.
I called Go Wireless on at least three different occations to try to resolve the issue. I was given the run-around every time and was assured that someone would call me back. That never happened.
At this point I've written off the $30.00. Go Wireless has simply been added to my list of people that I will never do business with again.
This report was posted on Ripoff Report on 06/09/2013 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Wireless/Tucson-Arizona-85710/Go-Wireless-Hidden-charge-for-services-not-requested-Tucson-Arizona-1057698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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