• Report: #1043613

Complaint Review: GoDaddy

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  • Submitted: Tue, April 16, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: JoeG — Maine
GoDaddy
Internet United States of America

GoDaddy GoDaddy Private Registration, Internet

*UPDATE Employee: Your Private Registration Concerns

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GoDaddy Private Registration of Domain.  Sign up at your peril.

Upon trying to cancel my private registration, which is expensive and which they put on auto-renewal, you are required to send via email a copy of your drivers license as an attachment.  If you refuse to send, they will automatically charge your credit card for the full registration amount AND the domain renewal.

You cannot separate the two, and they've now held you hostage for an amount that is 3x the domain registration amount.  They refuse to help.

Sending personal documents over the internet is an invitation for fraud.

Don't do it.

This report was posted on Ripoff Report on 04/16/2013 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/GoDaddy/internet/GoDaddy-GoDaddy-Private-Registration-Internet-1043613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Your Private Registration Concerns

AUTHOR: GoDaddy.com - ()

Dear JoeG

Go Daddy sincerely values your business. We would also appreciate the opportunity to connect with you directly regarding the concerns you have expressed.

Please know that Domains By Proxy provides Private Registration services for eligible domains purchased through GoDaddy.com. Domains By Proxy is a separate company with its own website, DomainsByProxy.com. Upon purchase your DomainsByProxy.com login information is emailed to you. 
Domains by Proxy can be cancelled by logging into your Domains by Proxy account. The following help article will provide more detail on this process.

http://support.godaddy.com/help/article/1625/canceling-private-registration-for-your-domain-names

Please let us know how we may contact you by emailing us at reportreview@godaddy.com with the subject line of Report: #1044877. Our goal is to bring resolution to this issue for you and ensure that your experience with us is a positive one going forward.

As always, thank you for being a Go Daddy customer. 
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