- Report: #644551
Report - Rebuttal - Arbitrate
Complaint Review: GoDaddy
GoDaddyInternet United States of America
GoDaddy are extorting money from a non-profit organisation, Internet
*Consumer Comment: Backup your web site
*Author of original report: Situation now resolved to my satisfaction.
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A week ago, they took down my non-profit mental health support website for no visible reason. Further inspection showed that a payment had failed. Rather than phone me or write me a letter (they have my full contact details), they decided to take down the site and DELETE ALL OF THE FILES/DATABASE.
They are now demanding $150 for my files. I have been given 30 days to come up with the money, or say goodbye to the files forever. Godaddy failed to inform me of this for two weeks.
I have spoken to a very aggressive GoDaddy representative who cannot explain why they failed to notify me of any problems before deleting all of my files. She simply informed me that if I do not pay up their $150 fee within the next two weeks, I can kiss goodbye to my files and sites.
I have never experienced such tratment from any other company. In fact, I suspect that this sort of practice may well be illegal.
This report was posted on Ripoff Report on 09/26/2010 05:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/GoDaddy/internet/GoDaddy-are-extorting-money-from-a-non-profit-organisation-Internet-644551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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