I would like to write to you what happened with me today.
I am a journalist and I will make full article on your company and the situation. I have full transcript (taped) of conversations with your customer services department.
Milestones (Y-Yulia, GD godaddy.com):
Sept. 28, 2006 hifigallery.com hosting is cancelled
October 3rd, 2006 hosting renewed
October 4th, 2006 Y $150 paid to recover my site. * / **
October 4th, 2006 email received from GD:
We have made the charge, and escalated this to our hosting leads. You should receive confirmation regarding the status of the restoration within the next 72 hours.
October 10th, 2006, Y sent email to GD:
I have not received any email on restoration up to today.
The only notice I received from PayPal that you charged $150.
How you charged money before doing the job?
October 24th, 2006, Y waited for 23 min to talk to the GD's rep. His name is Jason and he was very good. He said there was some issues with hosting and that Y will need some more time to have it up and running.
October 24th, email from GD:
I have spoken with our hosting support and the original escalation has been completed but there was another issue that needed to be resolved that required another escalation. The issue involved permission to the hosting account. This second escalation is unfortunately unavoidable and will take another 24 to 48 hours to resolve. I apologize for the inconvenience but the issue is being taken care of.
November 6th, 2006 Y calls customer support. After waiting for 21 minute, Y had someone who told me that web-site was restored on October 19th and then someone deleted the context. I politely wanted to know how this is possible; this is contradicting the email from (7.). He said there's nothing he can do. I asked to spoke to supervisor. Supervisor name is Ricky.
Ricky was very rude. I taped all the conversation with all his not necessary sarcasm and attitude. He informed me that:
a. Site was restored on 19.
b. Y deleted everything from the directory after that
c. Ricky can't prove that account was deleted by me, but sure it was me
d. Ricky can prove that it was restored and appropriate email was sent to me
e. Ricky can't help me
Now, personal feelings by Y(ulia):
I was ridiculed and laughed by someone who suppose to be on my site. When at the end, I said
Yulia: Since this is goes on record, I didn't expect Ricky who represents GoDaddy.com to be sarcastic and be so un-polite. I expected Ricky who represents GoDaddy.com to tell me sorry for inconvenience, I will make sure your problem and frustration will be solved right now.
Ricky: Everyone has his own opinion. You can have yours.
Yulia: I want to talk to your supervisor.
Ricky: There's nobody to talk. You contact firstname.lastname@example.org, that's it.
Yulia: Please let me talk to your whoever you report to.
Ricky: I will put you on mute now till you have real question to ask me.
Sample #2 of transcript:
Yulia: But how this happened? I never received any email about restoration and I check site every day!
Ricky (sarcastically): Are you telling me that there is whole department who does that and they didn't contact you?*******************
I officially will challenge this attitude by customer support.
Not only you took 150 dollars without delivering the service, you ridiculed me for your own mistakes.
After I blogged this, I received already 73 emails from people who was ridiculed, cheated or misinformed by your company.
1) I will form site www.godaddyfraud.com where I will tell everyone my story, this is also where all other people will be able to tell their story.
2) I will go to small claim court to get my 150 dollars.
3) I will file a fraud report with PayPal and every other possible organization that takes that.
4) I will write every step on this and publish.
Your long time cutomer.
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