- Report: #1136347
Report - Rebuttal - Arbitrate
Complaint Review: GoDaddy.com
GoDaddy.com We need to raise our IPO share price so we are screwing you by cutting your services. Scottsdale AZ Nationwide
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My company, Relaibility Standards Advisory Services LLC, (RSA) purchased the domain name rsaservice inconjunction with five email accounts in April 2013. Since that time the company has been building its online database of contacts who might be interested in our services. We provide consulting services to the Bulk Electric System owners and operatiors throughoutNorth America. Part of our services includes providing training thrugh webcasts to utility professionals. Part of the service package that we purchased was the ability to build email distrubition lists, which GoDaddy prompts on it website. After nearly a year our database of email accounts has grown to currently approximatly 2,500.
Since RSA's initial purchase we have continued to buy products and receive services from GoDaddy. Up untill today we have found them to be a good and trustworthy business partner. That changed today after they informed us of the following when we called to investigate an new problem with our email accounts. [continued below]....
This morning we were sending out email notices to 1.082 individuals, when the system informed us we had exceeded our daily limit of emails. We had never seen this message before. The error message dialog box instructed us to click on a email support customer link if we had questions. We went to GoDaddy's email support site and read what we came to learn was a new set of email rules GoDaddy just implemented, but choose not to inform it customers. One new email rule now limits sending out boing emails to 5,000 per day. Ok so why are we having a problem when we are only attemping to send 1,082. Prior to this change, what RSA had purchased was UNLIMITED outgoing emails. Conversations with Chris, a customer support rep and Amber Huchins his supervisor, GoDaddy just implemented a new policy to limit outgoing emails to 1,500. They had no explanation for why GoDaddy's site stated 5,000 and were unaware of this and had me email them the page content. So GoDaddy went from daily unlimited emails to what we learned to 5,000 and then to 1,500 without notifying customers of these changes. I was informed that GoDaddy doesn't feel that it needs to inform its customers. Both individuals were emphatic that GoDaddy would not restore my service along with us and I was simply out of luck. However, they offered a solution, that for $12.99 a month (or approx. $156 a year) they would be glad to restore this level of service.
GoDaddy contacted RSA in February of this year seeing that our contract with them was coming up for renewal. We went over the packages and services in depth and ultimately decided to renew the same level of services through March 2016. Within two months they drastically reduced the level of service and now want more money for providing what RSA initially purchased.
I'am convinced this has something to do with the IPO that they are attempting to issue. In order to get the IPO share price up if they can signifcantly increase future cash flows, this would support a higher stock price.
All RSA wants is its level of service that was purchased delivered as promised. Noteworthy, is that they are taking the same approach to thousnads of other customers at the same time. How do I know this? They told me they had studied how many customer this new policy would affect - no doublt to estimate the potential spike in revenue.
This report was posted on Ripoff Report on 04/04/2014 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/GoDaddycom/nationwide/GoDaddycom-We-need-to-raise-our-IPO-share-price-so-we-are-screwing-you-by-cutting-your-s-1136347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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