- Report: #1054658
Report - Rebuttal - Arbitrate
Complaint Review: GoGetter Beauty
GoGetter BeautyInternet USA
GoGetter Beauty Sent me extremely low quality hair extensions and has made no attempt to resolve my issue. Has now begun ignoring my emails. Internet
*Consumer Comment: GoGetter Beauty Customer Service
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Ordered hair extensions from this company claiming to be virgin brazilian hair. I contacted the company before hand to find out how many bundles I should order in order to achieve fuller hair when it was installed. On the website and on a card included in my package they advertise the inclusion of a product called fray block that stops the hair from shedding somewhat. Upon receiving my hair I immediately contacted the company to let them know that no fray block was in my package and that my hair was already showing signs of bad shedding and tangling. The OWNER responded that despite their blatent advertisement of the inclusion of fray block their supply had run out and they had no intention of further including the product, so basically I wasn't getting everything I was told was included.
The next I went to have the hair installed. As soon as my stylist started to install the hair she became completely shocked by how poorly the hair was made, she commented on how badly the shedding was straight out of the package and how thin the bundles were. [continued below]....
Five hours after having the hair in my head and sending emails to the owner, I removed the hair and sent her pictures of the product. She continued to tell me that never does she receive complaints because her business is perfect and that shedding and tangling never happens to her products "leading her to wonder what happened in my situation". After more condescending emails, I made it clear that I wanted a refund because the product was not of the quality I was promised. The owner than began ignoring my emails. I kept emailing her and eventually she responded that she wanted different types of pictures than the ones i had already provided. I was nothing but accomadating to this request and since sending her the type of photos she asked for the OWNER has now stopped responding to my emails all together. I emailed her once again stating......
",This has now been going on for a week. I sent you more photos upon your request. I have been nothing but accomadating to your request to show you how poor the hair I received was and a solution has not once been offered. If you have no intention of righting this wrong, which after all this time and being dragged out should be a refund, I would prefer to be told instead of receiving no response to my emails. If that's the case I will have the matter resolved without your assistance."
To which the owner of the company is still refusing to repsond to.
This company is disrespectful of their customer's money and has blatent bad customer service and lack of professionalism.
This report was posted on Ripoff Report on 05/29/2013 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/GoGetter-Beauty/internet/GoGetter-Beauty-Sent-me-extremely-low-quality-hair-extensions-and-has-made-no-attempt-to-1054658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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