- Report: #549714
Report - Rebuttal - Arbitrate
Complaint Review: GoKartsUSA.com
GoKartsUSA.com9725 Datapoint Drive, #100 San Antonio, Texas United States of America
GoKartsUSA.com Selling Products Missing Critical Parts & Not Providing Assistance San Antonio, Texas
*UPDATE Employee: Missing Throttle Cable on a Kenbar Gokart
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The Ken-bar gokart that I ordered from this company was supposed to arrive fully assembled from the factory. The kart was not fully assembled, and came with no instructions for how to put it together. After attaching the wheels and other parts to the best of my ability, it became apparent that the kart was missing the throttle cable assembly, which connects the gas pedal to the engine.
I have contacted the company 3 times by phone and filled out 2 help tickets online requesting the parts. The customer service line is always answered by the same person, Nick Parks, who tells me that he will check on my parts and have them sent immediately. No e-mail responses to my help tickets have been received, nor have any parts, and I am still unable to use the kart.
I have tried to get the missing DVD Operating Instructions, DVD Safety Video, and throttle cable assembly since November 2009. At this point, I am simply trying to contact the company to return the useless kart and obtain a refund, and there is nobody to take calls during business hours at their 800 number.
This company sold me a product I can't use, and $1,669 later...there is nothing I can do about it. GoKartsUSA.com is a RIPOFF! Don't purchase your karts from them...buyer beware!
This report was posted on Ripoff Report on 01/04/2010 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/GoKartsUSAcom/San-Antonio-Texas-78229/GoKartsUSAcom-Selling-Products-Missing-Critical-Parts-Not-Providing-Assistance-San-Ant-549714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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