- Report: #932663
Report - Rebuttal - Arbitrate
Complaint Review: GoSkate.com
GoSkate.com249 S Highway 101 Solana Beach, California 92075 Internet United States of America
GoSkate.com Rob Dunfey GoSkate.com will steal your money Internet
*Author of original report: GoSkate final did the right thing
*Author of original report: Zach Crafts
*UPDATE Employee: Krissy Ferguson
We had our sons birthday on a Saturday and GoSkate suggested lessons on Sunday morning. The Friday before Robert Guirola, Dir. Of Staffing with GoSkate had a conference call with the instructor Jimmy Flag and my wife to confirm the days and time for the first lesson. Our son excited about his lessons and was up Sunday ready to go but no instructor showed up. Robert returned our numerous calls Monday and rescheduled lessons with a new instructor Dean. The next lesson was to be
on our sons actual birthday and once again had a conference call with Robert and Dean to confirm the date. This time my wife asked Dean to call us before the lesson time if he could not make it. Not expecting it to happen a second time my son was up and ready to go but no instructor showed up. We made calls to Robert but we got voicemail. Steve Seminara answered his call and said this was unacceptable and said we would be getting a call shortly from Zach Crafts the Director or Services. We never received that call back. About an hour after the lesson were supposed to occur I received texts from Dean saying he was sorry and he knew he was getting fired but he couldnt make it. We worked with Dean and said if he could be reliable for the rest of the lessons we would continue with him. We rescheduled for Saturday morning but this time Dean
texted me at 10:20pm Friday saying he could not make it. At this point we wanted our money back. My wife called GoSkate and spoke with a Kevin about the refund for no services. Kevin laughed at us and said I cant believe we dont
give more refunds with the type of instructors we have he then gave us Zachs number. When we spoke to Zach he said he would note our refund Request. When my wife asked how soon the refund would be made he said Well we actually have
a no refund policy. When I told him this was not on GoSkates website or on the email confirmation of payment. Zach said the customers have to request GoSkates return policy. It was evident that the person Zach was very young. We said we
would just work with our credit card company and dispute the debit. Zach then told us they do this all the time so they will just recharge our card again.
This is when Zach started having a disrespectful attitude so I asked for his manager and his reply was he has no manager. My wife asked for the owners Rob Dunfeys number and Zach said he doesnt take calls from his customers.
If you do not want to disappoint your child then save your time and money and stay away from GoSkate.com.
This report was posted on Ripoff Report on 08/25/2012 10:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/GoSkatecom/internet/GoSkatecom-Rob-Dunfey-GoSkatecom-will-steal-your-money-Internet-932663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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