- Report: #1060761
Report - Rebuttal - Arbitrate
Complaint Review: GoSmart Mobile
GoSmart MobileInternet USA
GoSmart Mobile STEALING MONEY, NO DEALER OR CUSTOMER SUPPORT Internet
*Author of original report: H20 reps and supervisors lying to dealers
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I am a dealer for Go Smart. I was transfering a number from another company to Gosmart. The rep told me to go ahead and make the payment on the account. The number never got transfered over but the money was still added to the account that never existed. Its been a week and no one in their company is helping at all. All their "ghetto" employees are super rude and keep getting caught lying about different things. One SUPERVISOR promised me he cannot give me his last name or his rep ID, he swore it was company policy he cannot give me that info but the next supervisor i talked to gave it to me right away. Everyone else seems to be fully trained in giving people the run around but not actually doing anything to fix any known issue. I was just speaking to a supervisor (Name ERICK REP ID-18658675) and he started yelling at me and hung up on me! Im not a customer i am a freaking dealer for them and this is how I'm getting treated, so i can only imagine how they treat their regular customers. HORRIBLE COMPANY. problems left and right, no dealer support and their customer service department is only trained on giving people run arounds. Last supervisor promised someone would call me back within 24 hours, never got the call. As far as the service goes, its just as bad. No signal anywhere every other call gets dropped, text messages take forever to go through. HORRIBLE COMPANY all around. I wouldnt recommend this to my worst enemies lol. Theres also a rep named "DUTCH" who was super rude, ghetto and was a customer bullshitting specialist. If you are a customer, id reccommend paying $5 more and going with simple mobile. Their service actually works and they have customer and dealer support. As far as being a dealer, im giving you a heads up now that you WILL be dealing with lots of angry customers and will have your money stolen from you. That supervisor i just spoked to (ERICK REP ID- 18658675) Just confirmed with me that they have been taking money from lots of dealers and not giving the money back (stealing from everyone). When I asked him why they are stealing money he had no answer, got frustrated within two minutes, started screaming at me and hung up. Thats just great.
This report was posted on Ripoff Report on 06/20/2013 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/GoSmart-Mobile/internet/GoSmart-Mobile-STEALING-MONEY-NO-DEALER-OR-CUSTOMER-SUPPORT-Internet-1060761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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