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  • Report: #156157

Complaint Review: Godaddy - Godaddy.com

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  • Submitted: Tue, September 06, 2005
  • Updated: Thu, February 10, 2011

  • Reported By:Brooklyn New York
Godaddy - Godaddy.com
godaddy.com Internet U.S.A.

Godaddy - Godaddy.com accused me of spam, yanked my web site, extorted $199 abuse fee Internet

*Consumer Comment: GoDaddy arrogant and unresponsive in DMCA dispute

*REBUTTAL Owner of company: Social networking sites.

*Consumer Comment: I Did Not Opt In

*Consumer Comment: I get UNSOLICITED telemarketing from GoDaddy

*Consumer Comment: I get UNSOLICITED telemarketing from GoDaddy

*Consumer Comment: I get UNSOLICITED telemarketing from GoDaddy

*Consumer Comment: I get UNSOLICITED telemarketing from GoDaddy

*Consumer Comment: What I Want to Know...

*Consumer Comment: Tough on Crime

*Consumer Suggestion: it can happen to you

*UPDATE Employee: Further Response in Regard to Spam Complaints

*Consumer Comment: Freedback... Totally insecure

*Consumer Comment: Geez, sign me up, GoDaddy

*UPDATE Employee: We would like to assist you further

*UPDATE Employee: We would like to assist you further

*UPDATE Employee: We would like to assist you further

*UPDATE Employee: We would like to assist you further

*Consumer Comment: cleaning up a mess

*Consumer Comment: Must have been more than just 1 person..

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I write an ezine on beauty, fashion, travel, relationships, and general issues on a bi-monthly basis. I send it free of charge to about 1,000 subscribers. Anyone who wants it can get it, but they must request it: (link deleted - see below)

Last week, I also decided to use the latest version of the zine as a "writing sample, " since I am a freelance writer as well as a life & career expert, and I am always looking for online and print writing and editing jobs. I also sent it to a few fashion designers and their publicists since I am registered as press for Olympus Fashion Week but some may not know me, and the writing samples shows them the type of coverage they can expect.

In the 13+ years I've been working online, I have occasionally sent writing samples of various types to people who might possibly be interested in my work, always with a personally-generated note attached and assuring them that they were not on any lists unless they wanted to be. Until yesterday, I didn't believe that this would be considered as "spam."

Apparently, I was wrong.

After I sent a note an this ezine writing sample to someone as an introduction, apparently that person was either having a bad day or decided to make sure I had one. They had enough extra time on their hands to report me to my service provider (Godaddy) as a spammer.

Goddady immediately sent me a threatening email demanding "proof" that I wasn't a spammer. I told them the situation, gave them the information they demanded, and I thought that would be the end of it.

It wasn't.

Over the course of the day, after receiving three increasingly threatening emails (with no name or contact information on them) demanding this thing or that thing (which I dutifully provided, immediately), I assumed they would realize that I didn't spam anyone and that would be the end of it.

It wasn't.

I awakened on Thursday morning early to find a curt email informing me that Godaddy had considered the matter and that (according to them) I was definitely a spammer. Futhermore, they had swiftly already pulled my web site, my domain, my blog, my forums, my email and everything else that I do electronically for the Advice Sisters. However, despite their supposed tough stance of spammer, for an "abuse fee" of $199 they would re-instate everything. Apprently, money washes a spammers "sins" (large or small) and you can use a credit card.

I spent nearly two hours (long distance, at my expense) on the phone with both the abuse manager and his supervisor (and I'd give you their names but who knows if I would be violating some other abuse policy-- I still can't find it on their web site). During two of the most frustrating conversations I have ever had with strangers, I tried to convince them that I wasn't a spammer and asked specifically how my email was a "violation" worthy of the expense and choas they had caused me. They refused to listen or to adjust their "violation" punishment.

Here is what I did wrong (according to Godaddy):

The fact that I sent even ONE EMAIL to ONE PERSON that was unsolicited, makes me a spammer. When I suggested that people send letters all the time to strangers for this thing or that, they said that the only "safe" way to send email is to ask for permission first, to actaully send an email!!!

When I countered that on a daily basis this was impractical, that anyone could still claim I had spammed them just to hurt me or because they were having a bad day, and that under their guidelines even the permission email could also be considered as spam and reported as such (for which I would be "punished" again), they simply said I should get an opt-in program and use it for every single contact I ever get from now on, and that I could either pay $199 immediately on my credit card, or move my site elsewhere. No amount of logic could get them to change their mind. I was charged guilty with no chance of proving myself innocent. These guys were just out to get my $199 and "teach me a lesson."

Well, I had just re-done major parts of my website, my blog, the forums, I published an Ezine, and of course, I'm waiting for invites for Fashion Week through my email, so I had no choice but to pay.

But---that's not the end of the story.

After I DID pay, the site wasn't immediately re-instated and countless people now assume the advicesisters doesn't work and that my email address is incorrect. I spent another 1 1/2 hours long distance on the phone (at my expense and until my my phone ran out of batteries and cut me off) trying to figure out why the site wasn't back up (which it wasn't, until Friday morning).

This has cost me a great deal in money, time and anxiety. I dislike spam as much as the next person, and I appreciate the fact that some service providers are "tough" on spam, but Godaddy has been just ridiculous! There is a difference between someone who sends millions of emails to lists of people they do not know, or obscene mail, and someone like me, who innocently sent a personal note with an ezine to someone I thought might want to see it and apparently, didn't.
I am amazed that Godaddy.com wouldn't allow for the difference.

I told them that I was going to let everyone know of my experience and the manager's response was "GREAT! tell them so they know we are tough on crime." Me, a criminal? I have never even gotten a ticket!

Had I not just signed up with them for another couple of years of domain registration and if they weren't tied into everything I do online, I'd ditch them in a second. For now, all I can do is to tell my tale to all of you and urge you to check your service provider's spam policy--if you write anything, legit or not, the same thing could happen to you.

Alison
Brooklyn, New York
U.S.A.

Click here to read other Rip Off Reports on Go Daddy Software

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/06/2005 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Godaddy-Godaddycom/internet/Godaddy-Godaddycom-accused-me-of-spam-yanked-my-web-site-extorted-199-abuse-fee-Inte-156157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 18Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

GoDaddy arrogant and unresponsive in DMCA dispute

AUTHOR: Pinbalwyz - (USA)

GoDaddy's copyright complaint dept. is unreachable by phone, very slow, arrogant (as is the company in its TOS) and too big to care.  They will destroy everything based on an unsubstantiated complaint with no backup of your files.  When asked, the refused to provide the name of their attorney, where the office of their president (CEO) was located, or who the designated/authorized corporate agent was.  They reserve the right to take punitive fees from your credit card without your consent.  They will not refund your money despite deceptive business practices on their part.  They pursue a ham handed bull-in-the-china-shop approach...because they can!  They're a classic example of how arrogant a company (e.g. Google) can become from growing too big/fat.  While they're tech support dept. is decent, if you have any kind of legal dispute with a 3rd party, forget about reaching anyone willing to help at GoDaddy.
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#2 REBUTTAL Owner of company

Social networking sites.

AUTHOR: D.R. Elliot - (United States of America)

I have noticed that many social networking sites send me invitations from people I know to join their network. I have never opted into their list. Where does this fall?

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#3 Consumer Comment

I Did Not Opt In

AUTHOR: Hiram - (U.S.A.)

I appreciate the tip that somewhere hidden in their control panel you can opt out. However, I want to be clear that I did not opt in, in the first place.

I specifically did not check the boxes where they asked if they could contact me. And I definitely NEVER got a confirmation email sent to me saying that I had joined their newsletter. In other words, it would be difficult to say that I had opted in, even under the most liberal of definitions. Yet, I still get their newsletters from the CEO on a regular basis.

Good to know I can opt out, but why should I have to do that, since I never opted in, in the first place.

The obvious conclusion is that Godaddy could care less about stopping spam. What they do care about is another opportunity to charge their customers an additional fee. $$$ ka-ching!!
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#4 Consumer Comment

I get UNSOLICITED telemarketing from GoDaddy

AUTHOR: Catherine - (U.S.A.)

I have a few domains with them. Unlike the prior person who reported getting spam, I understand that buried deep inside your profile, you can customize how and when GoDaddy can contact you.

I do get their monthly newsletters and special offers. I OPTED IN.

HOWEVER!

In my profile for each domain, I specifically indicate I prefer EMAIL correspondence ONLY. And I own and paid for PRIVACY for each domain.

Yet, when I decided to give their little $3 hosting a spin, Jacob N. Nojoumi found it perfectly appropriate to leave messages on my family phone (which I do NOT want anyone to call) and then sent me follow up emails saying, "Hello, I tried calling and left a message. Let me tell you more about our hosting, etc etc etc."

So I promptly canceled my cheap little hosting based on this. In the post-survey they sent, I told them why I canceled and openly wondered if they would contact me (after indicating they can contact me regarding my survey results). Of course, NO ONE DID.

GoDaddy is hard on everyone but themselves. PRIVACY to them means they get to use our whois as their own personal Rolodex. Is that was protecting your business from irresponsibility is all about?

I'd like to know how I can collect the $199 due to ME.
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#5 Consumer Comment

I get UNSOLICITED telemarketing from GoDaddy

AUTHOR: Catherine - (U.S.A.)

I have a few domains with them. Unlike the prior person who reported getting spam, I understand that buried deep inside your profile, you can customize how and when GoDaddy can contact you.

I do get their monthly newsletters and special offers. I OPTED IN.

HOWEVER!

In my profile for each domain, I specifically indicate I prefer EMAIL correspondence ONLY. And I own and paid for PRIVACY for each domain.

Yet, when I decided to give their little $3 hosting a spin, Jacob N. Nojoumi found it perfectly appropriate to leave messages on my family phone (which I do NOT want anyone to call) and then sent me follow up emails saying, "Hello, I tried calling and left a message. Let me tell you more about our hosting, etc etc etc."

So I promptly canceled my cheap little hosting based on this. In the post-survey they sent, I told them why I canceled and openly wondered if they would contact me (after indicating they can contact me regarding my survey results). Of course, NO ONE DID.

GoDaddy is hard on everyone but themselves. PRIVACY to them means they get to use our whois as their own personal Rolodex. Is that was protecting your business from irresponsibility is all about?

I'd like to know how I can collect the $199 due to ME.
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#6 Consumer Comment

I get UNSOLICITED telemarketing from GoDaddy

AUTHOR: Catherine - (U.S.A.)

I have a few domains with them. Unlike the prior person who reported getting spam, I understand that buried deep inside your profile, you can customize how and when GoDaddy can contact you.

I do get their monthly newsletters and special offers. I OPTED IN.

HOWEVER!

In my profile for each domain, I specifically indicate I prefer EMAIL correspondence ONLY. And I own and paid for PRIVACY for each domain.

Yet, when I decided to give their little $3 hosting a spin, Jacob N. Nojoumi found it perfectly appropriate to leave messages on my family phone (which I do NOT want anyone to call) and then sent me follow up emails saying, "Hello, I tried calling and left a message. Let me tell you more about our hosting, etc etc etc."

So I promptly canceled my cheap little hosting based on this. In the post-survey they sent, I told them why I canceled and openly wondered if they would contact me (after indicating they can contact me regarding my survey results). Of course, NO ONE DID.

GoDaddy is hard on everyone but themselves. PRIVACY to them means they get to use our whois as their own personal Rolodex. Is that was protecting your business from irresponsibility is all about?

I'd like to know how I can collect the $199 due to ME.
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#7 Consumer Comment

I get UNSOLICITED telemarketing from GoDaddy

AUTHOR: Catherine - (U.S.A.)

I have a few domains with them. Unlike the prior person who reported getting spam, I understand that buried deep inside your profile, you can customize how and when GoDaddy can contact you.

I do get their monthly newsletters and special offers. I OPTED IN.

HOWEVER!

In my profile for each domain, I specifically indicate I prefer EMAIL correspondence ONLY. And I own and paid for PRIVACY for each domain.

Yet, when I decided to give their little $3 hosting a spin, Jacob N. Nojoumi found it perfectly appropriate to leave messages on my family phone (which I do NOT want anyone to call) and then sent me follow up emails saying, "Hello, I tried calling and left a message. Let me tell you more about our hosting, etc etc etc."

So I promptly canceled my cheap little hosting based on this. In the post-survey they sent, I told them why I canceled and openly wondered if they would contact me (after indicating they can contact me regarding my survey results). Of course, NO ONE DID.

GoDaddy is hard on everyone but themselves. PRIVACY to them means they get to use our whois as their own personal Rolodex. Is that was protecting your business from irresponsibility is all about?

I'd like to know how I can collect the $199 due to ME.
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#8 Consumer Comment

What I Want to Know...

AUTHOR: Hiram - (U.S.A.)

Here is what I would like to know.
Why is it that I get more spam from GoDaddy than from anyone else?

If I register a domain at godaddy I am then inundated with endless emails in my inbox. Monthly newsletters, quarterly newsletters, warnings every other day that my domain expires in 237 days.

I never received a confirmation letter stating that I am now part of godaddy's email of the day club.

GoDaddy deserves to be on blocklists. In all fairness, they are among the worst violators of their policy.
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#9 Consumer Comment

Tough on Crime

AUTHOR: Jojo - (U.S.A.)

Blaming GoDaddy.com for your problem and going elsewhere will not prevent you from having problems in the future. I recommend that you (and anyone else with a mailing list) accept the suggestion to make your list a verifiable opt-in system to prevent issues in the future.

I have been a customer of GoDaddy.com for several years now. Every time i've encountered an issue, I have called, e-mailed or chatted online with an employee and they resolved it. I agree that being tough on spam is helping their business reading about your experience makes me even happier to be their customer.
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#10 Consumer Suggestion

it can happen to you

AUTHOR: Alison - (U.S.A.)

I'm wondering--for those of you who are supporting Godaddy's tough stance on spam--why aren't YOU using them as your service provider?

Part of my problem with Godaddy wasn't just WHAT they did, but how they did it, and how they treated me personally, as a loyal customer and a human being.

...and, "clinton" (see above) seemed confused as to why I called (at his invitation) on MY dime (again-4th time) when he asked me to do so by leaving a message on my answering machine as well as here. When I tried to explain that part of my distress with goddady was their treatment of me, he seemed disinterested. He "invited" me to send a letter (as if everything I've done wasn't enough).

I'm done with this. I will move everything from Godaddy as soon as I can recover from the time they had me waste on this. I suggest all of you who believe they treated me fairly, sign up. Those who think they've been over the top, consider my story as it can definitely happen to you.

It takes guts to put yourself out on a public forum. I wouldn't have done it if I hadn't felt justified.

Thank you all for your comments.
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#11 UPDATE Employee

Further Response in Regard to Spam Complaints

AUTHOR: Office Of The President - (U.S.A.)

Upon further review of your issue with our abuse department we have come to the following conclusions and would like to share our thoughts with you.

We do apologize for any misunderstanding caused by the situation. Your mailing did generate multiple complaints; one possibility for this is that the email contacts that you send to are not put through a confirmation process. We make every effort to help customers in your situation understand what caused the issue and what can be done to avoid any future occurrences. We do realize that you did not send these emails with malicious intent and we hoped, through the phone conversations with our Abuse Department, that we would be able to help you gain a better understanding of the situation

Though we do have an abuse fee in place, this fee is not meant to wash away crimes. Our primary concern is developing a strong understanding of our policies and a desire to adhere to those policies in the future. This fee exists to compensate GoDaddy for the costs that are associated with a spam complaint against one of our customers.

We do require that our customers who engage in email marketing or soliciting be able to provide proof of confirmation and prior consent for anyone to whom they send a solicitation. An emailed confirmation message that does not contain any solicitation would be an excellent way of obtaining this consent. Extra care is required from a person or business that takes part in the highly scrutinized area of email marketing. Using a free tool to send email, without a firm understanding of what it does on your behalf, is not recommended.

Please accept our assurances that we would not make intentional efforts to harm you or your business. Our time spent with you on the phone was made in an effort to explain how to bring your site back online and how to avoid any such issues in the future. If you have any further questions about our Anti-Spam Policy, it is available on our website. You may also contact us via email at abuse@godaddy.com

Kindest Regards,

Clinton Fields
Office of the President
GoDaddy.com
President@GoDaddy.com
(480) 505-8828 Phone
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#12 Consumer Comment

Freedback... Totally insecure

AUTHOR: Jason - (U.S.A.)

I figure that's where you got bit. Anyone can fill out a freedback form with any information, whether it's them or not. I could go to your site right now, and submit 50 people to the 'mailing list', all of whom would be correct in reporting you for spamming. After all, they didn't sign up, but you're sending them mail.

Secure is confirmed opt-in, where a name is put into the database, an e-mail is sent to them to confirm that they signed up, and no other mail is sent until and unless they click a unique link provided in the e-mail. (Normally referred to as double opt-in) Freedback isn't intended to be used as a mailing list anyway, which is why it is not secure.

I'm not totally familiar with mailing lists, never had the need to use one, but I believe Majordomo is a pretty good and secure one for Linux... Not sure about if it works for Windows.

And yes... GoDaddy is probably the best registrar for dealing with Spam. They have a Spam policy with teeth and they enforce it. They will even suspend/cancel spamvertized domains, so you don't have to actually send the spam from their servers, or be hosted on their servers for your domain to be suspended.
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#13 Consumer Comment

Geez, sign me up, GoDaddy

AUTHOR: R - (U.S.A.)

Way to go, GoDaddy... actually enforce your TOS.

You will be hearing from me next spring when I move my domain from the old folks who still charge $35 a year.
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#14 UPDATE Employee

We would like to assist you further

AUTHOR: Office Of The President - (U.S.A.)

Dear Alison,

We appreciate very much your concerns and apologize for the frustrations that you have experienced. We would like to discuss your issue further and determine if there is any other resolution that we might be able to provide. Unfortunately, your report does not provide sufficient identifying information to contact you directly. You can speak with us at the phone number (480) 505-8828, or if you prefer, we can be reached via the email address President@GoDaddy.com. We look forward to speaking with you soon.


Kindest Regards,

Clinton Fields
Office of the President
GoDaddy.com
President@GoDaddy.com
(480) 505-8828 Phone
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#15 UPDATE Employee

We would like to assist you further

AUTHOR: Office Of The President - (U.S.A.)

Dear Alison,

We appreciate very much your concerns and apologize for the frustrations that you have experienced. We would like to discuss your issue further and determine if there is any other resolution that we might be able to provide. Unfortunately, your report does not provide sufficient identifying information to contact you directly. You can speak with us at the phone number (480) 505-8828, or if you prefer, we can be reached via the email address President@GoDaddy.com. We look forward to speaking with you soon.


Kindest Regards,

Clinton Fields
Office of the President
GoDaddy.com
President@GoDaddy.com
(480) 505-8828 Phone
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#16 UPDATE Employee

We would like to assist you further

AUTHOR: Office Of The President - (U.S.A.)

Dear Alison,

We appreciate very much your concerns and apologize for the frustrations that you have experienced. We would like to discuss your issue further and determine if there is any other resolution that we might be able to provide. Unfortunately, your report does not provide sufficient identifying information to contact you directly. You can speak with us at the phone number (480) 505-8828, or if you prefer, we can be reached via the email address President@GoDaddy.com. We look forward to speaking with you soon.


Kindest Regards,

Clinton Fields
Office of the President
GoDaddy.com
President@GoDaddy.com
(480) 505-8828 Phone
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#17 UPDATE Employee

We would like to assist you further

AUTHOR: Office Of The President - (U.S.A.)

Dear Alison,

We appreciate very much your concerns and apologize for the frustrations that you have experienced. We would like to discuss your issue further and determine if there is any other resolution that we might be able to provide. Unfortunately, your report does not provide sufficient identifying information to contact you directly. You can speak with us at the phone number (480) 505-8828, or if you prefer, we can be reached via the email address President@GoDaddy.com. We look forward to speaking with you soon.


Kindest Regards,

Clinton Fields
Office of the President
GoDaddy.com
President@GoDaddy.com
(480) 505-8828 Phone
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#18 Consumer Comment

cleaning up a mess

AUTHOR: Alison - (U.S.A.)

Thanks for your response. You bring up some important points. But I am not a slick spammer or a computer geek, so I signed up for a free responder service (I think it is called freedback). As far as I know it works and I have had no complaints, and I guess a confirmation email is not part of what they do (or am I supposed to personally generate a note to every person that writes to me saying I got it)? And, Godaddy doesn't require you to send a confirmation to anyone. THAT wasn't the issue, the issue was that someone complained. Apparently the sender is liable regardless, even though this doesn't make much sense to me or the others I've told it to. There is nothing more to the story that I can report (even though you are implying that there is)!

As to being more than ONE person, the only proof Godaddy showed me of my supposed indiscretion in sending email was ONE email. In fact, the supervisor told me that it was just one, but that just one could get me in trouble.

As to cleaning up a mess, the only mess that was created was by Godaddy, but yanking my site within less than 24 hours of reporting any alledged problem, and then not allowing any type of resolution (other than my paying $199--and they COULD have charge $1199 or more--the charges are not stated on their web site anywhere that I could find).
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#19 Consumer Comment

Must have been more than just 1 person..

AUTHOR: Denny - (U.S.A.)

A spam complaint to GoDaddy must have merit. Ie, that means they must've received more than just one complaint. They received a "lot" of complaints about your website or your "spam".

It wont take "1 complaint" . It takes many, since they KNOW that people are vindictive and will file false complaints.

ARe you sure you have PERMISSION from all of your "subscribers" to email them your "newsletter".

Do you have CONFIRMED opt-in for your newsletters ( ie, VERIFIABLE proof that the person receiving the newsletter asked for it )
Like the TIME AND DATE and the IP they signed up from. And do you send an email to that person asking "hey, you signed up via my website at: blablah, at "This time" on "This Date" from "IP address". If you did, then please reply to this message to confirm your subscription. IF YOU didn't, please ignore this message, your email address will be removed from our system if we receive no confirmation within 24 hours of this message."

If not, then you're not running a good mailing list/newsletter system, and would allow anyone to sign up ANYONE for ANY REason to receive your newsletter, and without anything to verify that you run a "tight ship" they have every right to TERMINATE you for ANY REASON at all.

I went to your website, and signed up, and nope I did not receive a CONFIRMATION email to reply to nor did i receive a "welcome email" stating that I signed up for this newsletter. THIS IS OPEN AND PRONE TO BE ABUSED!


They have a right to charge a "fee" to clean up your mess, if you created it by running an unsecure newsletter sign-up system. If your 'acitivities' cause them to be listed in any Spam blocklist, you THREATEN their business. They have every right to protect themselves from any abuse from their own customers as well as protect themselves from getting listed in a blocklist.

What is your IP address and your domain? Did you check the varied Abuse websites (SORBS, SPEWS, SPAMHAUS, and google groups news.admin.net-abuse.sightings to see if someone posted your newsletter as spam? ). Do you have a working "abuse@yourdomain.com" to receive complaints about your newsletter? How do you handle your complaints?

Your story is lacking on the details. Their logic is spot-on. GoDaddy is known as the most spam intolerant ISP/webhost on the net. if you dont run in full permission opt-in lists, then you are at fault.

And spamming is a criminal and FEDERAL crime. You should read up on your laws. (CAN-SPAM)
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