• Report: #128962

Complaint Review: Godiva Chocolatier

  • Submitted: Wed, January 26, 2005
  • Updated: Sun, February 20, 2005

  • Reported By:Prescott Valley Arizona
Godiva Chocolatier
www.godiva.com Internet U.S.A.

Godiva Chocolatier Shipped order after it was canceled. Stonewalled all attempts to contact. Intentional Rip Off. Internet

*Author of original report: Godiva Chocolatier Rip-Off

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Christmas chocolates were ordered from Godiva on December 3, 2004. In plenty of time for Christmas delivery. I was promised that my order would be delivered the week before Christmas. On December 21, 2004 the main portion of my order had not shipped. I canceled my total order with the promise to return anything that had already shipped.

On December 22, 2004 Godiva shipped the second part of my original order dispite the cancelation notice. It did not arrive until December 27, 2004. Too late for a gift which was the only intent of this order.

My E-mails (4) were not answered and telephone calls were not returned.

This company hides there address and makes contacting them (getting an answer) impossible. Total lack of Customer Support.

Godiva Chocolatier is owned by Campbell Soup located at:
Campbell's World Headquarters
1 Campbell Place
Camden, NJ 08103-1701

The President of Godiva Chocolatier is
Jim Goldman

Prescott Valley, Arizona

This report was posted on Ripoff Report on 01/26/2005 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Godiva-Chocolatier/internet/Godiva-Chocolatier-Shipped-order-after-it-was-canceled-Stonewalled-all-attempts-to-conta-128962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Godiva Chocolatier Rip-Off

AUTHOR: Paul - (U.S.A.)

I attempted to get US Bank to correct my Visa card charge via a Dispute of Charges from Godiva Cholatier. Basis was: shipment of merchandise after the order was canceled and inability to contact the merchant via any means available. US Bank has refused to correct the charges and continues to incorrectly enter the disputed amount and the charges on my visa card.
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