• Report: #626091

Complaint Review: Goggles And Glasses - Gogglesandglasses.com

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  • Submitted: Fri, July 23, 2010
  • Updated: Fri, July 23, 2010

  • Reported By: DamianRocks — Atlanta Georgia United States of America
Goggles And Glasses - Gogglesandglasses.com
480 SOUTH CENTRAL AVE Batesville, Arkansas United States of America

Goggles And Glasses - Gogglesandglasses.com Deceptive Bait and Switch Shipping Batesville, Arkansas

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Upon finding a couple of $6 items I wanted, I went to check-out.  There's a field at the bottom to fill-in a COUPON.  If you do, the entire check-out screen re-loads, resetting a couple of options back to "factory spec," which in the case of GogglesandGlasses.com is the most expensive shipping possible.  I didn't notice the reset.  I wasn't told my final cost before payment (only after).  I bought what should have cost $16 charged me 40. 

That's right there automatic, factory shipping charge is for 2nd Day Air.  I instantly called them to correct this, but they were closed.  I left a message, and called the next morning, but the lady on the phone insisted there was "nothing she could do, because the package already shipped."  No amount of pointing-out their erroneous webpage design, or the fact I instantly called made a difference.  I fail to see that they didn't intentional set their website to trick people out of shipping money.

This report was posted on Ripoff Report on 07/23/2010 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Goggles-And-Glasses-Gogglesandglassescom/Batesville-Arkansas-72501/Goggles-And-Glasses-Gogglesandglassescom-Deceptive-Bait-and-Switch-Shipping-Batesvill-626091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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