We took our package to Goin Postal in Griffin, GA on November 17th 2011 to ship a computer to someone in Arizona and asked that they package the computer up in a better box, and prepare for shipment. They asked us to leave it and they would do so and then let us know in the morning how much it would cost. In the morning I called, I was told by the owners Brother, Eric Bailey that he needed more time to prepare the package as he stated he was busy.
At 3pm I went to the facilities and he showed me the package and said he repackaged the box in a larger box and charged us for the additional packaging and shipping rates. We paid a total of $64.50 in shipping costs including $700 insurance for Fedex shipping. This was November 18th. I received an email from the client who said it arrived scratched and the internal parts of the computer laying in the bottom of the tower, wires disconnected. [continued below]....
..... He said the stuffing from the internal box was gone when he received the box and that the one side case cover was not screwed down. He sent me photos of this which shows this and scratches all over the top and side of the computer case.
The Goin Postal store was contacted and they claimed the customer may have done this to get another computer, FEDEX claim was filed but a week after the claim was sent through said that they needed more photo's of the inner packaging. I had the client send me a total 18 photos of package inside and out and that wasn't good enough. FEDEX is stalling on this claim and I know we didn't ship this computer in this condition. We tested it throughly and all was working fine. Fedex and Goin Postal dropped the ball on this one and I am out the money on this computer now and neither wants to accept responsiblity.
On December 6th Federal Express issued a call tag and had it picked up and brought back to Georgia. We received it on December 14th and it was in worse shape then it was when it arrived in Arizona. When speaking with Anthony Bailey about this he still stood by his claim that the customer not FEDEX damaged the computer. This is what the customer said "Why would they think I damaged my own computer that I paid hard-earned money for? I could have walked down the street and bought one. That's nuts. I feel that the box was gone through at "goin postal" as the only packing was the air pillows around the perimeter of the outer box. None in the computer box itself. I thought that was odd, too, especially since the side was off when I got it."(Axtell) I have to say given the amount of time it took them to package the computer this is very possible that Goin Postal tampered with the computer. Here are photo's to show what I am talking about.