• Report: #870586

Complaint Review: Gold Medal Plumbing Heating Cooling Electric

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  • Submitted: Wed, April 18, 2012
  • Updated: Fri, April 20, 2012

  • Reported By: DJ — United States of America
Gold Medal Plumbing Heating Cooling Electric
11 Cotters Ln East Brunswick NJ 08816-2002 East Brunswick, New Jersey United States of America

Gold Medal Plumbing Heating Cooling Electric Unreliable - no show East Brunswick, New Jersey

*Consumer Comment: Different perspective

*UPDATE Employee: Full Story

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I had called Gold Medal Service to set up a visit to a house I'm purchasing in Point Pleasant, NJ.  I needed to have some electrical and heating systems inspected and an estimate given for repairs.  I found it strange that they wanted to charge me $300 for the visit, but none the less agreed to it as I only had one day to have the inspections and estimates performed.  We do not own the home yet so the seller allowed me one day to get the inspections and estimates done.


I confirmed the visit one day before, and was re-assured all was set for the service man to make the visit the following day.  One hour before their scheduled arrival, I received a call advising me that they had to reschedule.  No service man was available I was toldeven though I reconfirmed the day prior.  After explaining that I only had this day for the inspection and estimate, I was told they were sorry but couldn't honor their commitment to make the service callwhich I was paying for.  I told them this was very unprofessional and unacceptable. I had to scramble around to find another plumber and electrician to perform the workwhich by the way, I was not charged for and I ultimately awarded the business to them.  So stay away from Gold Medal Service, they are not dependable and unreliable.

This report was posted on Ripoff Report on 04/18/2012 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gold-Medal-Plumbing-Heating-Cooling-Electric/East-Brunswick-New-Jersey-/Gold-Medal-Plumbing-Heating-Cooling-Electric-Unreliable-no-show-East-Brunswick-New-Jer-870586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Different perspective

AUTHOR: Ramjet - (U.S.A.)

This sounds like a good company to me.  If I had an emergency problem, I would be thankful that they would postpone an inspection to help me.  This kind of thing can easily happen to a small, service oriented company. 

An unfortunate circumstance but not grounds for a temper tantrum.

No! I do not work for this company, I'm just someone who worked in a field service position most of my working years.
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#2 UPDATE Employee

Full Story

AUTHOR: Gold Medal Service - (United States of America)

  Hello, my name is Helmi I am the General Manager of Gold
Medal and I would like to explain the rest of the story and clear up some
confusion. While it is true that we initially attempted to reschedule DJs
inspection due to a high volume of emergency calls that morning, upon hearing
the customer (DJ) was unhappy with his appointment being rescheduled, I called
DJ myself within 45 minutes. I apologized and told him that I would get someone
there by 12:30 PM, which was still within his original 10 AM 3 PM appointment
window.

I wanted to show DJ that we did value him as a potential customer and
would still honor his original appointment time. He stated that he had already found
another company to do the inspection and told me he was going to go and bash
our company online. While I encourage customers to leave reviews of us online
so we can get honest feedback, I also trust that customers will tell the full
story. We reach out personally to any dissatisfied customer and attempt to work
towards a resolution. Again, I apologize for the initial confusion and if there
is anything else we can do for you, please let us know DJ. 
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