• Report: #1083751

Complaint Review: Gold exchange

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  • Submitted: Wed, September 11, 2013
  • Updated: Wed, September 11, 2013

  • Reported By: Brent — Diamond springs California
Gold exchange
900 E. bidwell st. Folsom, California USA

Gold exchange Cash for gold Took unauthorized loans, overcharged interest, sold gold and charged customer to replace Folsom California

*REBUTTAL Owner of company: An Intended Nice Gesture

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This place took advantage of my wife when she was at her lowest time. Trying to pawn her jewelry (but not knowing this place was only licensed to buy) the owner offered her a deal to pawn the ring and pick it up at a later charged he charged $250 interest for a $800 loan for less than 30 days. Then "accidentally" dismembered the ring asoil melted the band. After apologetically offering to rectify the situation, he attempted to charge another $200 for the replacement. He also required cash for the deal to be finished so there would not be a paper trail.We had to call the police for a report and go to small claims court. This husband and wife team are Crooks. They will gauge you for anything they think they can get from you. 


This report was posted on Ripoff Report on 09/11/2013 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gold-exchange/Folsom-California-95630/Gold-exchange-Cash-for-gold-Took-unauthorized-loans-overcharged-interest-sold-gold-and-1083751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

An Intended Nice Gesture

AUTHOR: Gold Exchange - ()

Please note Gold Exchange is not a pawnshop and does not provide loans. Rest asured, not only dose Gold Exchange operate in full compliance with all appropriate licenses and industry ghuidelines, we constantly strive to ensure full satisfaction of our customers. In this particular case, ONLY AS A NICE GESTURE, Gold Exchange made an exception to our internal return policy and offered to provide an oppurtunity for the "Original Seller" to be able to purchase and receive items back.

Gold Exchange is proudly committed to provide our services with highest levels of integrity offering greatest values to each and every one of our customers.

Thank You,

Gold Exchange

 

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