- Report: #304716
Report - Rebuttal - Arbitrate
Complaint Review: Goldline International Inc.
Goldline International Inc.1601 Cloverfield Blvd. #100 South Tower Santa Monica, California United States of America
Goldline International REVIEW: Goldline Internationals commitment to 100% client satisfaction. Goldline continues to provide quality precious metals, including gold and silver, as well as important risk information to assist them in making an informed decision when they purchase.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Goldline International pledges to always address any issues; feel safe, confident & secure when doing business with Goldline International.
SPECIAL UPDATE: November 7 2012: Goldline International remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Goldline International is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Goldline International has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Goldline International has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Goldline International remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.
Ripoff Reports review of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.
Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Goldline International Inc. Goldline International Inc. Deceitful and Fraudulent Sales Practice Santa Monica California
In the middle of August, my fiancee and I were listening on the radio regarding the weakening of US dollars. They stated that investing in gold would protect our asset and wealth instead of investing in stocks. The also gave a nice incentive of purchasing 29 swiss franc and 1 swiss franc would be given for free. Thus we decided to purchase the gold coins on 8/21/07 since we thought it would be a good way to make profit and pay for our wedding this year. We purchased the total of 186 (20 Swiss Franc) from Goldline International Inc. and paid $36,812.92. We then realized a week later after doing a search on ebay that these coins were worth much less then what we paid for. As I can recall, gold prices were around 680.00 per ounce at the time we purchased. Thus, we overpaid more than $10,000.00 of the market value of the coins we purchased. My fiancee contacted Goldline of our recent findings and demanded that we be given a refund. After my fiancee had several contacts with Lisa Weedman, she stated that we would be charged with a restocking fee for returning our orders. Below are the complaints filed and documents given from this company.
We filed a report to BBB:
Selling Practices Complaint Description - Posted 10-1-2007
I was ripped off in terms of the coin they sell and the amount the market rate is at at. The coins bought would have to over $1082/ounce to just breakeven. They did not mention how much the coins would have to be in order to just to make a profit. From the time we had first purchased from them we currently have lost over $10,000 dollars and feel very very disappointed with the purchases. Complaint Summary
A huge overcharge on the coins they sell. Resolution Sought
Refund the entire amount of money given to them.
This was Goldline's response to our refusal of signing the agreement:
Lisa Weedman forwarded your email and letter where you breached our agreement to resolve your concerns with a restocking fee of 5.5%. As you and I discussed extensively, you were fully advised of Goldlines pricing and refund policies and confirmed your understanding of Goldline's spread on taped confirmation. We also discussed that you failed to inform the BBB of these facts when you submitted your disparaging complaint. Nonetheless, Goldline offered, and you accepted, an extremely modest restocking fee to resolve all matters. At that time, you expressly represented to both me and Lisa Weedman that this matter was concluded and that you would not attempt to renegotiate this matter. Your representations to Goldline have proven to be untrue.
Please have your lawyer contact me at the number below and I will refer him or her to our outside counsel. Also, Goldline will take all necessary steps to protect itself from disparagement of our company.
Grant Marylander General Counsel & Vice President Business Affairs Goldline International, Inc. 100 Wilshire Blvd. Third Floor Santa Monica, CA 90401 (310) 587-1416 (direct) (310) 260-0388 (fax) email@example.com
This was the letter that my lawyer friend submitted to Goldline International. Goldline International Inc.
100 Wilshire Blvd. , Suite 300
Santa Monica, CA
Re: RESPONSE TO THE GENERAL RELEASE AND AGREEMENT
To General Counsel:
Please allow this letter to confirmed our receipt of your proposed General Release and Agreement. Upon careful review of the agreement and the transaction that gave raise to this dispute, we hereby reject your settlement offer. As we previously informed you, Goldline International, Inc. has defrauded us in this transaction in every aspect. This does not seem to be a novel business practice for Goldline. I have spoken to other Goldline clients who have been victims to your unsavory business practices.
Your agreement is simply another attempt by Goldline to try, in any possible way, to steal our money. This is completely unacceptable and will not be tolerated. This will be our finally attempt to resolve this dispute short of legal action. We will only agree to sign the agreement if the entire transaction is fully rescinded, i.e., we will return all the gold coins we purchased from Goldline and Goldline shall fully return the entire $36,812.92 we paid for the coins.
Please provide your response in writing no later than Friday, October 19, 2007. If we do not receive a response from you by that date or you refuse to accept our terms, then we will have no choice by to pursuit our other legal options in regards to this transaction.
This is the report submiited to FTC:
My fiancee and I contacted Goldline International Inc. after hearing their discussion on the radio. They stated that gold prices were on the rise due to the weak dollar. We decided to purchase gold in order to protect our assets from the falling dollar. My fiancee and I initially purchased 29 swiss franc on 8/21/07. On 8/29/07, we decided to purchase 29 more. On 9/11/07, my fiancee and I went to goldline's physical location to pick up our gold in order to avoid paying shipping fee. When we were there, John Arnette talked to us about the falling dollar. We then decided to purchase 128 more swiss franc. Our total purchase of Swiss Franc was $36,812.92. We eventually found out that we overpaid our gold coins over 30% of the market value. This meant, if we traded in our gold coins for money, we would have got back approximately $10,000.00 less. There advertisement on the radio was very misleading since they spoke about protecting our wealth and asset, when we were actually robbed $10,000.00. We are still waiting to break even from all of our purchases. Goldline business practice is very deceitful since they were not up front about the 30% markup on their swiss francs. I believe there were other complaints made against Goldline business practices, thus we are not alone.
Kyoung los angeles, California
This report was posted on Ripoff Report on 01/30/2008 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goldline-International-Inc/Santa-Monica-California-90404/Goldline-International-REVIEW-Goldline-Internationals-commitment-to-100-client-satisfact-304716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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