- Report: #428409
Report - Rebuttal - Arbitrate
Complaint Review: Goldline International, Inc.
Goldline International, Inc.1601 Cloverfield Boulevard 100 South Tower Santa Monica, California United States of America
INVESTIGATION: Goldline Internationals commitment to total customer satisfaction. Goldlines past & current approach to business is focused on providing the highest quality customer service to their clients along with important information on acquiring precious metals, including gold & silver
*UPDATE: Goldline International pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Goldline recognized by Rip-off Report as a Verified Safe business.
*Author of original report: Goldline International Dedicated to Customer Service.
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.
Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Goldline International, Inc. Similar to a stock advisor? Give me a break! Santa Monica California
Several years ago, I filled out an online form of Goldline Interntional's to receive some literature about investing in precious metals. Soon after I was contacted by John Arnette, a salesperson with Goldline. John was pleasant and convincing. He informed me that I should view him as an "adviser" similar to my stock broker. I was interested in buying gold but was not yet ready. When the time was "right", I called John back with the intention of purchasing a large amount of Bullion gold. The price of gold at the time was $420/ oz. and the price of silver was less than $7 per oz. In my opinion that was pretty good timing. John "advised" me to talk further with one of Goldline's Numismatists. I was young as a precious metals investor and was looking forward to the education and "advice". The Numismatist sounded very educated and convinced me to invest half of my money in Silver PCGS MS64 Peace Dollars. I agreed, as he told me that these had sold for as high as $250 each in the 1980's. I purchased 1000 of them at a price of $52 each ($52,000 in Peace Dollars).
I recently called them back to re-sell my Peace Dollars. They told me that they would pay $47 each. At this time, the price of silver had doubled from the price it was when I first bought from Goldline. I asked the representative, "What would the price of silver have to be for me to get my money back?" The buyer from Goldline informed me that it would likely have to hit $20 per oz. before I could get $52 a piece for them. When my stock broker "advises" me on an investment, he certainly does not trick me into buying something that would have to more than triple before I can break even. It was this phrase from John and I quote - "We are telling our customers that they should view us as someone similar to a stock broker" that hooked me. What a bunch of liars and deceivers these scam artists are at Goldline. Beware friends. If there is a class action suit against this company, I want in.
Asheville, North Carolina
This report was posted on Ripoff Report on 02/25/2009 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goldline-International-Inc/Santa-Monica-California-90404/INVESTIGATION-Goldline-Internationals-commitment-to-total-customer-satisfaction-Goldline-428409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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