• Report: #274141

Complaint Review: Goldline International

  • Submitted: Wed, September 12, 2007
  • Updated: Fri, October 24, 2008

  • Reported By:glassboro New Jersey
Goldline International
100 Wilshire Boulevard, Third Floor Santa Monica, California United States of America

INVESTIGATION: Goldline Internationals commitment to total customer satisfaction. Goldlines past & current approach to business is focused on providing the highest quality customer service to their clients along with important information on acquiring precious metals, including gold & silver
*UPDATE: Goldline International pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Goldline recognized by Rip-off Report as a Verified Safe business.

*Author of original report: update on investment

*Author of original report: Lied about the value of these coins...

*Author of original report: Lied about the value of these coins...

*Author of original report: Lied about the value of these coins...

*Author of original report: Lied about the value of these coins...

*Author of original report: update

*Author of original report: Ok here's the second lie that my account represenative "Al Cortina" told me

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Rip-off Report Investigation:

Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.

Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.

Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.

Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.

Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.

In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.

Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

Goldline International Locked into buying coins I didn't really want! Santa Monica California

OK I was repeatedly contacted by a Goldline rep "Al Cortina" with a high pressure sales pitch. I know I should have just said no thank you and left it at that. I got talked into aggreeing to purchase $4000 worth of silver peace dollars and actually went through the process of confirming the transaction. I didn't actually realize this was a binding contract between me and Goldline nor was it explained as such, I thought it was just a formality.

In the next few days I decided I didn't actually want these coins and sent a check to them for $5000 with the intent to purchase silver bullion coins instead. I called "Al Cortina" and told him my intentions. He seemed a little upset but said he would take care of it.

To my surprise he took care of himself instead since there is more commision on the peace dollar silver coins than the silver bullion coins, he pushed the peace dollars through instead of the silver bullion I desired and he never contacted me. So I contacted him and he told me of what he did. They don't record these conversations so I had no proof he told me he would take care of my change of mind to silver bullion.

To make a long story short I made my way all the way up to the Vice President of Goldline told him my story and he brought in Al Cortina and asked him his side of the story in a conference call. Well good old Al denied ever talking to me about changing my order or saying that he would take care of it. I requested my funds be given back and to purchase the $5000 of silver bullion but that was denied, they said the transaction had already been processed and that made it final. I was conmpensated with 13 extra peace dollars in an attemp to satisfy me which it didn't I took them because that was their final offer.

I say to you don't agree to anything you don't really want from these people, their slaes personel are there to make maximum profit from you and satisfaction is not guaranteed. I will never do business with these people again!

Ralph
glassboro, New Jersey
U.S.A.

This report was posted on Ripoff Report on 09/12/2007 04:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Goldline-International/Santa-Monica-California-90401/INVESTIGATION-Goldline-Internationals-commitment-to-total-customer-satisfaction-Goldline-274141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

update on investment

AUTHOR: Ralph - (U.S.A.)

Well it's been ten months now and it appears that I was wrong in my thinking. (again)

The numismatic coins that I thought were not worth my investment actually have gained 60% in value. While the bullion silver I wanted has lost 19%. At this time I actually wish I had purchased all the Peace Dollars instead of the bullion, as Al Cortina had advised me to do.

I could sell them now and make a profit, but I think I will hold on to them. Besides the great gains in value, they can not be confiscated unlike the bullion.

I can't retract my original complaint all I can do is update it. If I could delete my post I would.

I plan on contacting Ripoff Report to make a request to have my posts against Goldline deleted.

The people there are actually pretty nice where as I can be a true a*s at times. The executive V.P. Robert Fazio has actually called on several occasions to address my concerns and I do appreciate him taking time to do so.

I actually still do business with Goldline and plan to continue to do so in the future.
Please disregard the original posts as there were made in the heat of the moments. I do recommend doing business with Goldline they are a class act.
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#2 Author of original report

Lied about the value of these coins...

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!!!!
Just another LIE that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money!!! I suggest don't have anything to do with this band of thieves!!!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel...

May God strike me and my children dead if I have lied about one single fact here
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#3 Author of original report

Lied about the value of these coins...

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!!!!
Just another LIE that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money!!! I suggest don't have anything to do with this band of thieves!!!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel...

May God strike me and my children dead if I have lied about one single fact here
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#4 Author of original report

Lied about the value of these coins...

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!!!!
Just another LIE that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money!!! I suggest don't have anything to do with this band of thieves!!!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel...

May God strike me and my children dead if I have lied about one single fact here
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#5 Author of original report

Lied about the value of these coins...

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!!!!
Just another LIE that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money!!! I suggest don't have anything to do with this band of thieves!!!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel...

May God strike me and my children dead if I have lied about one single fact here
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#6 Author of original report

update

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!!!!
Just another lie that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money!

I suggest don't have anything to do with this band of thieves!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel.

May God strike me and my children dead if I have lied about one single fact here
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#7 Author of original report

Ok here's the second lie that my account represenative "Al Cortina" told me

AUTHOR: Ralph - (U.S.A.)

OK here's the update to my dealings with Goldine Int. 1/9/2008

"Al Cortina" who lied when he told me he would take care of the coins I didn't want and get me the silver bullion instead, but in the end just pushed the junk silver coin deal through...Also told me that the "BREAK EVEN POINT" to sell these coins back to Goldline was silver at $15 dollars an ounce!

Well today silver hit $16.26 an ounce, so I called Goldline and asked if I could sell these coins back and I was told that they were only offering $13.38 a coin and as I paid $16.00 each that is far from break even!
Just another lie that "Al Cortina" told me I guess.

The sales personnel at Goldline will tell you anything just to get your money! I suggest don't have anything to do with this band of thieves!
They are used car salesmen that were offered jobs at Goldline because they had no problem selling wrecked cars to little old ladies on fixed income and laughing about it over beers with their fellow sales personnel.

May God strike me and my children down if I have lied about one single fact here.
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