• Report: #285619

Complaint Review: Goldline

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  • Submitted: Tue, November 20, 2007
  • Updated: Fri, January 25, 2008

  • Reported By:Kinnelon New Jersey
Goldline
100 Wilshire Blvd Third Floor Santa Monica, California United States of America

INVESTIGATION: Goldline Internationals commitment to total customer satisfaction. Goldlines past & current approach to business is focused on providing the highest quality customer service to their clients along with important information on acquiring precious metals, including gold & silver
*UPDATE: Goldline International pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Goldline recognized by Rip-off Report as a Verified Safe business.

*Author of original report: Goldline International Dedicated to Customer Service.

*Author of original report: Goldline International Dedicated to Customer Service.

*Author of original report: Goldline International Dedicated to Customer Service.

*Author of original report: Goldline International Dedicated to Customer Service.

*Consumer Suggestion: My Experience

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Rip-off Report Investigation:

Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.

Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.

Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.

Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.

Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.

In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.

Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Goldline A Rip Off Sells me inferior coins when I call about bullion Santa Monica California

I called Goldline asking questions about purchasing Gold bullion. I think of myself as less than gullible, but I was surely taken. Stephanie Howard, the Salesperson "account executive" touted me on Swiss Francs. I hesitated and she offered to send more info.

When I recieved the glossy brochure with a copyright of 2003 I should have been cautious. I was stupid and ordered two packages after a week an getting caught up in her downplaying the importance of my "trade". I called the next day and left a message to cancel. I heard nothing back and emailed canceling the trade within the seven days stated. She waited until the seven days had past to call me back, saying if I still didn't want them I could refuse the delivery.

Well, the stuff didn't come for another week. By that time my anger had subsided and I accepted the delivery, curious to see what I had purchased. Too late to send them back. She said she'd keep me up to date and let me know where my "investment" stood every couple of weeks. At a 30% markup that'll take a while if ever. Stay away from this company!!!

Adam
Kinnelon, New Jersey
U.S.A.

This report was posted on Ripoff Report on 11/20/2007 06:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Goldline/Santa-Monica-California-90401/INVESTIGATION-Goldline-Internationals-commitment-to-total-customer-satisfaction-Goldline-285619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Goldline International Dedicated to Customer Service.

AUTHOR: Abar - (U.S.A.)

Update: I was recently contacted by Goldline's customer service. It appears that the whole dispute is a complete misunderstanding through a breakdown in communications. Many of my emails, that I thought were unanswered never made it through, whether a spamblocker or other. Similarly, some of their responses were blocked coming into me. To any future prospective clients I recommend picking up the phone, something I did not do. Once I actually spoke to their customer service they were able to provide a one time exception to their return policy (one of the emails they apparently never received) and arranged to pickup the coins at their expense and refund my purchase in full. Indeed they are the stand up company they appear to be on their website.
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#2 Author of original report

Goldline International Dedicated to Customer Service.

AUTHOR: Abar - (U.S.A.)

Update: I was recently contacted by Goldline's customer service. It appears that the whole dispute is a complete misunderstanding through a breakdown in communications. Many of my emails, that I thought were unanswered never made it through, whether a spamblocker or other. Similarly, some of their responses were blocked coming into me. To any future prospective clients I recommend picking up the phone, something I did not do. Once I actually spoke to their customer service they were able to provide a one time exception to their return policy (one of the emails they apparently never received) and arranged to pickup the coins at their expense and refund my purchase in full. Indeed they are the stand up company they appear to be on their website.
Respond to this report!
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#3 Author of original report

Goldline International Dedicated to Customer Service.

AUTHOR: Abar - (U.S.A.)

Update: I was recently contacted by Goldline's customer service. It appears that the whole dispute is a complete misunderstanding through a breakdown in communications. Many of my emails, that I thought were unanswered never made it through, whether a spamblocker or other. Similarly, some of their responses were blocked coming into me. To any future prospective clients I recommend picking up the phone, something I did not do. Once I actually spoke to their customer service they were able to provide a one time exception to their return policy (one of the emails they apparently never received) and arranged to pickup the coins at their expense and refund my purchase in full. Indeed they are the stand up company they appear to be on their website.
Respond to this report!
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#4 Author of original report

Goldline International Dedicated to Customer Service.

AUTHOR: Abar - (U.S.A.)

Update: I was recently contacted by Goldline's customer service. It appears that the whole dispute is a complete misunderstanding through a breakdown in communications. Many of my emails, that I thought were unanswered never made it through, whether a spamblocker or other. Similarly, some of their responses were blocked coming into me. To any future prospective clients I recommend picking up the phone, something I did not do. Once I actually spoke to their customer service they were able to provide a one time exception to their return policy (one of the emails they apparently never received) and arranged to pickup the coins at their expense and refund my purchase in full. Indeed they are the stand up company they appear to be on their website.
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#5 Consumer Suggestion

My Experience

AUTHOR: Cory - (U.S.A.)

Been in the business 24+ years. ANYTIME I have anyone walk into my shop with those Swiss 20f, I know they've been screwed. Odd weight, odd size, hard to compare shop. Same goes for the Brit. Sovs. or any of those other oddball coins. Stick with the eagles. At least you can compare and know what you are getting. Had a guy walk in last week and he had been "sold" the Swiss frances at a high premium over melt. He made money cause gold was double what he had "bought at", but he would have made a whole lot more if he hadn't been ripped off.
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