- Report: #378542
Report - Rebuttal - Arbitrate
Complaint Review: Goldrush Getaways
Goldrush Getaways8350 Auburn Blvd.,Suite 200 Citrus Heights, California U.S.A.
Goldrush Getaways Ripoff by promising services not delivered. Citrus Heights California
*REBUTTAL Owner of company: Update to Pam Ramsey Erroneous Report
*REBUTTAL Owner of company: Rebuttal to Ms. Ramsey
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At the sales presentation I was told that I could travel and cruises at a much reduced price by using my membership in Goldrush. When I called them to book a cruise I was told that I had to get a CLIA card to get the discount.
I went through a lot of hassle and more expense to get the CLIA card and then called Goldrush again to book a cruise. The woman I talked to said I was supposed to do that myself, but that she would help me just that one time. At the sales presentation I was told that I could book it myself or they would book it for me.
She then told me that to book a cruise at a discount, I had to book four rooms. I was not told that at the meeting nor is it in the contract.
I called later and tried to book a cruise again. This time I was told that the cruise line was not accepting bookings from agents yet. I was told to call again in a month.
I called each month for three months and was told each time that the cruise line wasn't accepting bookings from agents yet. Finally when I got this answer in May I stopped calling because our plans had to be made for an August cruise.
On September 7, 2008, I wrote a letter to Brian Carr, the president of Goldrush Getaways, asking that my money be returned because I had recieved none of the benefits the company said I would get.
Brian Carr answered my letter on September 11 saying that my money would not be refunded. He said that Michael Hartshorn called me and gave me the information I needed to get the free cruise, but he never called me.
This report was posted on Ripoff Report on 10/05/2008 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goldrush-Getaways/Citrus-Heights-California-95610/Goldrush-Getaways-Ripoff-by-promising-services-not-delivered-Citrus-Heights-California-378542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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