- Report: #705917
Report - Rebuttal - Arbitrate
Complaint Review: Gold's Gym (Bountiful, Utah)
Gold's Gym (Bountiful, Utah)250 West 1500 South Internet United States of America
Gold's Gym (Bountiful, Utah) Golds Gym Utah Gold's Gym FIRED two employees for lying to me, but still won't cancel my personal training contract! WORST Customer Service in America Award! Internet
*Consumer Comment: Salesguy wasn't fired, b/c he screwed me over too!
*Consumer Suggestion: Better Advice
*Consumer Suggestion: Cancel the payment source
*Consumer Comment: I had a similar problem at Bountiful Gold's
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Anyway, both Jordan and Carlos were fired during my first month of training and when I told the manager of Gold's (Brian) about my predicament, he said that he would have the new manager of personal training (Blake) call me and take care of things. Two months later and many ignored calls and voicemails later, and 5 or 6 times of showing up and talking to Brian about my situation, Brian finally told me "there's nothing I can do for you. I have no authority to cancel personal training plans. You'll have to call customer service." This was after he told me for 2 months that he would take care of me because he confirmed with Jordan and Carlos that they had lied to me. If I had the money to hire a lawyer, I'd sue.
They have continued to charge me $160 per month and Gold's Gym Utah customer service is as hard to reason with as its gym employees. Please take my advice and pay a little bit more to go with a gym that does not require a contract. Learn from my stupidity! I've never had a worse customer service experience in my life! Gold's conned me. Please put them out of business.
This report was posted on Ripoff Report on 03/14/2011 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Golds-Gym-Bountiful-Utah/internet/Golds-Gym-Bountiful-Utah-Golds-Gym-Utah-Golds-Gym-FIRED-two-employees-for-lying-to-me-705917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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