• Report: #882368

Complaint Review: Gold's Gym Houston

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  • Submitted: Mon, May 14, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Jay — Conroe Texas United States of America
Gold's Gym Houston
2109 W. Davis Conroe, Texas United States of America

Gold's Gym Houston Deceptively conned into contract I did not want or even know about until too late. Conroe, Texas

*Consumer Comment: Same story different person

*UPDATE Employee: Golds Gym Houston

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Just wanted everyone to know what problems we are having with Golds Gym, so it doesnt happen to anyone else.  I am just going to say beware of Golds Gym.  We are signed up in Conroe, TX. 

So anyway we were happy with the Gym after signing up.  Then my wife suggested I sign up with a personal trainer.  So I talked to their personal trainer named Sean McWhorter.  I told him I would like to sign up for a month, 2 times a week.  I told him I had to wait till my tax return comes.  So when my tax return came I talked to him again and he said if I do the 8 sessions I can get it for $320, plus with other fees it would come out to $370. 

So I did it, we had to go to the computer, he said I needed to sign on the computer pad, to say that I agree with the 8 sessions, another signature to debit the amount,  and then lastly my initials saying that the 8 was none refundable.  So ok, thats it I am signed up for 8 sessions, that was on 2/16/2012.  So, nothing was said about a contract so I wasnt thinking anything about it.  On 4/18/2012, I checked my March bank statement, which became available on 4/16/2012.  I was charged 320 on 3/16/2012, so then I checked online banking and again charged 320 on 4/16/2012.  What the hell. 

I called up the gym and asked for a manager.  I was told he wasnt there.  So I talked with the sales manager.  I told him I bought 8 sessions on 2/16/2012, and I was being charged monthly.  He told me to wait.  So I waited and then he said I signed a contract.  I told him NO, I signed up for 8 sessions.  He said I signed a contract for 8 sessions a month for a year.  I said no I didnt I was told only 8 sessions and that Sean had clicked off the reoccuring monthly charges, so Id only be charged for that month. 

So, me and my wife went in to Golds Gym in Conroe, TX to see if the manager was really there or not.  He wasnt, talked to the same sales manager, and he said the same thing, that I signed up for a year.  I again stated I only signed up for month, and that I didnt have any contract.  So, he disappeared and went to the printer.  He gave me 2 pieces of paper, it was a contract with my signature.  This is the FIRST TIME I ever saw this document.  So anyway we left. 

I called the next day from work, and got their manager, RONNIE STARR, remember that name, dont deal with him or this gym.  He said I signed a contract but would talk to corporate about it.  I got a call the same day from Ronnie saying that they couldnt do anything about it because I signed a contract.  I told him that the first time I saw a contract or even knew anything about a contract was on 4/18/2012 when we went in on the day we first complained. 

We requested they called Sean McWhorter to see what he said.  They absolutely refused, saying he no longer works for the company and they cant contact him.  There is something going on when they wont call the person that signed me up. 

So, now, Im going through the BBB, which they are no help.  They just relay the emails between us and them back and forth, thats it.  Everything is at a stand still.  So all I can do is warn everyone else.  They are cheats and liers.  Stay away from GOLDS GYM and from Ronnie Starr, or Sean McWhorter.  CHEATS all CHEATS

This report was posted on Ripoff Report on 05/14/2012 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Golds-Gym-Houston/Conroe-Texas-77304/Golds-Gym-Houston-Deceptively-conned-into-contract-I-did-not-want-or-even-know-about-unti-882368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Same story different person

AUTHOR: kdkdkdkdkd - ()

Hi, I had the same experience as Jay. Almost identical but in Kingwood. Now I remember what happened about signing the computer. I was printing up my trainer contract documents and couldn't find it...now I know why! I am getting prepared to mail certified letters to Paramount & Gold's Gym because it has been approx. a year and that was what I was told, that I would have to wait a year to cancel my training contract. I will keep you updated on the process.

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#2 UPDATE Employee

Golds Gym Houston

AUTHOR: D.Borg - (United States of America)

I work for Golds Gym Houston and this is all part of a larger problem within the company itself. Earlier this year a couple of the trainers and fitness managers got caught setting up invalid contracts and stealing money from the company through internal processes. Many people were sold sessions they didn't want. There have been many problems similar to this happening in other clubs owned by this corporate franchisee. There was a manager who used to work with me that stole via fraud and improper practices hundreds of thousands worth in sessions from golds gym kingwood. Now he didn't actually get this money but he gave members more sessions than they paid for and then when members were trained we paid the trainer for the session. Problem is the money was out of our pocket as a company. We have fired these people and are working to create an environment of integrity and honesty.

As for the contract you signed it is highly likely that you were deceived by the trainer who sold you the sessions and he never gave you the contract. As we are often advised to not openly tell you more than you need to know such as that you have a 3 day cancel from day you sign contract. After all we don't want you to quit we want you on a contract so you continue paying. We don't want the buyer to pay cash because we don't have the growing monthly payments. Cash looks different on the books than eft. (Electric Transfers). The problem is that management pushes for contracts cause it keeps money flowing in. Cash is hit or miss. In fact one of the trainers was just let go because he was building a large client base and also we found a brand he had created called war*fit. We feared he would leave and try to take members. So we let him go. We are financially at a loss as of the beginning of this year in the hundreds of thousands over the long haul. We are seeking investors to help stabilize the company as we speak.
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