• Report: #960108

Complaint Review: Gold's Gym

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  • Submitted: Thu, October 25, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: kw — American Fork Utah United States of America
Gold's Gym
648 East State Road, american fork, Utah United States of America

Gold's Gym dishonest, lie, gym, contract, fees american fork, Utah

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My husband and myself signed up with this AF location in April 2011. We payed every month on time up to Dec. We never had a problem with Golds Gym until:

My husband lost his job in Dec when I gave birth to our first child. I spoke with Golds gym on the phone about our personal situation of what happened. In April we where still behind from the bills of 3 months of unemployment I called Golds to see what we could do to get caught up.

 The employee I spoke with stated that for 20$ they could  freeze our account. I personally went into Golds gym and spoke with a female employee she was very busy and asked me to write down our personal information as well as leave 20$ and she would call me when she finished the hold. I never received word back from this employee and when I started to receive collection calls from paramount acceptance  I understood why.  

Our account was never placed on hold. In the meantime I had still been using the gym before that time of the 'freeze'. A man employee approached me while I was walking on the treadmill he asked me if I wanted to UPGRADE to a gold membership for only 5$ more a month. I talked with my husband and we said we could do that, since it involved free daycare. 

When the collection calls started coming in from being a month behind we made payments. How ever, our payment went towards late fees (which they waved a few) I thought they where working with us at this point but our account had still not been placed on hold? We where not attending the gym due to this information. BUT I made a payment half of it still went to late fees. Weeks later I called to make another payment gave them our new card information and when I called again. The payment had been denied and we had received NEW fees. 

I finally got down to the bottom of it and found out they had charged our old card and would not waive any fees or accept responsibilities. I told them I wanted to speak with a manager and the same response is what I received. I told them I'd like to wait till I was carried to a new collection agency if they did not want to work with me. 

BY NOW i didn't think I could get any more frustrated at Golds Gym or their hired collection agency. But I was wrong. 
Today, I received a call that I was finally going to be transferred to another company to take my case. I was in thralled.*UNTIL they told me the total pay off was $1500?! When I asked why, they informed me because you only paid one month of your 2 year membership? 2 year membership, I upgraded 13 months left to GOLD. He than continued to tell me that it showed only a 2 year membership. And there is nothing he can do. *I had spoke with a woman from corporate on the phone in July before myself and my husband separated. She told me that the account was only $280 give or take a little that needed to be paid and then we could resume our membership.

In my opinion I am so tired of the dishonesty, poor communication and just plain awful customer service of Golds gym and their employees. Please no matter how nice they are, how up to date the gym is and all other things great;  think of this businesses integrity before you decide to do business with them. 

This report was posted on Ripoff Report on 10/25/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Golds-Gym/american-fork-Utah-84003/Golds-Gym-dishonest-lie-gym-contract-fees-american-fork-Utah-960108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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