- Report: #961447
Report - Rebuttal - Arbitrate
Complaint Review: Gongs Unlimited
Gongs Unlimited2840 S. 70th Street, Suite 7175 Lincoln, Nebraska United States of America
Gongs Unlimited Beware! Products advertised is NOT what you will get. Cheap chinese imports Lincoln, Nebraska
*Author of original report: Bait and switch scam.
*REBUTTAL Owner of company: Customer does not understand gong manufacturing
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I ordered the gong and when I opened it, I immediately noticed that they had etched out the black dot in the middle with some sort of metal burr. Back and forth the scratches were made to try without much success to remove the black dot. Then they proceeded to etch my logo on top and I guess hope that I didn't notice.
When I complained to the owner, he was baffled and couldn't understand what I was complaining about. [continued below]....
I sent him high quality evidence of the issue and then that's when the story changed. He tried to state that ALL Gongs are made this way.. blah blah blah.. I simply stated that I made my purchase based on the images on his website and from the videos of the products. His rebuttal was that I shouldn't do that because what is shown is not the actual product of what I got, it's just a representation and that his photo's are out dated. When asked about the video, he said it was to hear the gong not to see the gong. Can you believe that??
It's then that I realized that they switched gongs on me hoping that I wouldn't notice. They sent me the chau going instead of the asteroid belt gong.
I informed him that I made my decision based on what he advertised in his photo's and his video yet he still wanted me to pay over 100.00 to ship the product back. You would think that if you send someone something different then what you advertised, you should be responsible for the mistake right? If your photo's and videos are outdated then change them and don't blame the customer for your laziness.
DO NOT do business with these crooks - If you do, make sure it's COD as what you think you're buying will not be the same thing that is advertised.
This report was posted on Ripoff Report on 10/29/2012 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gongs-Unlimited/Lincoln-Nebraska-68506/Gongs-Unlimited-Beware-Products-advertised-is-NOT-what-you-will-get-Cheap-chinese-imp-961447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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