This company will not only try to bait and switch you, but they will insult you when you expose them of their deceit. I was looking at two Gongs that they advertised. The Chau gong had a black center dot in the middle of the gong. I explained to them that I wished to put a logo in the middle and changed over to the Asteroid Belt Gong. Why? because their was no black center in any of the photos. They even published a video showing how the gong was lathed perfectly with no black center.
I ordered the gong and when I opened it, I immediately noticed that they had etched out the black dot in the middle with some sort of metal burr. Back and forth the scratches were made to try without much success to remove the black dot. Then they proceeded to etch my logo on top and I guess hope that I didn't notice.
When I complained to the owner, he was baffled and couldn't understand what I was complaining about. [continued below]....
..... He thought I was complaining that the out edge was black and that the center was lathed. He was confused because he knew that the asteroid belt gong didn't have the black dot that I was describing. He then asked if I could send me evidence.
I sent him high quality evidence of the issue and then that's when the story changed. He tried to state that ALL Gongs are made this way.. blah blah blah.. I simply stated that I made my purchase based on the images on his website and from the videos of the products. His rebuttal was that I shouldn't do that because what is shown is not the actual product of what I got, it's just a representation and that his photo's are out dated. When asked about the video, he said it was to hear the gong not to see the gong. Can you believe that??
It's then that I realized that they switched gongs on me hoping that I wouldn't notice. They sent me the chau going instead of the asteroid belt gong.
I informed him that I made my decision based on what he advertised in his photo's and his video yet he still wanted me to pay over 100.00 to ship the product back. You would think that if you send someone something different then what you advertised, you should be responsible for the mistake right? If your photo's and videos are outdated then change them and don't blame the customer for your laziness.
DO NOT do business with these crooks - If you do, make sure it's COD as what you think you're buying will not be the same thing that is advertised.