My family and I were very excited at first to find a location close to home where we thought we could receive a professional quality cake that would make a big-bang at my little sister's 21st Birthday. When we first walked into the bakery the owner Jill was extremely helpful and friendly, obviously trying to get our business. The cake had in mind she told us was impossible to do with the amount of notice we were giving her. So we went with plan 2.
We paid in advance for our cake and leaving the bakery the entire family was very excited to see what the cake was going to look like for the party. When my fiance went to pick up the cake the day of the party they were finishing the decorations, in my opinion the cake should have already been completed expecting our arrival. My fiance noticed that it was slanted...top heavy. He however didn't know what we had asked for with the cake and brought it home for me to inspect. When I first saw it I was baffled with dissatisfaction, there were globs of random frosting, the cake was literally falling off of the bottom half, the frosting was cracked, and the writing had been smeared across the bottom. I had decided that it would be better off if we were late to the party and had a 'fixed' cake rather than show up with this monstrosity.
We took the cake back to the bakery and Jill was extremely rude to both my fiance and I. Because she had received payment before we picked up the cake you could tell that she was uninterested with our complaints. When they were trying to 'fix' the cake (with little effort) Jill had accused my fiance of ruining the cake! The cake we spent half a fortune on, he ruined...just because. In order to fix the cake, their solution was to stab a few extra dowels through the top, which they did not fix the frosting for, and shove a piece of cardboard completely through the bottom half.
Now this cake did not only have smeared and cracked frosting, a lopsided figure and duct tape on it, but it now has a giant hole on the top where they put the dowels and a piece of cardboard sticking out of it. I was so frustrated and we were going to be late to the party, I just left with the cake. The amount of disrespect and rudeness from Jill and her workers was incomprehensible!
When we arrived at the party my grandmother saw the cake she had paid for and cried. Following which she called them up to complain and was also surprised by their rude attitude! They told her that they inspected every cake before they sent them out, however; they were just finishing the cake when my fiance picked it up, how could they have inspected it? I was looking for a bakery close by to get my wedding cake from but now I know not to hire these people ever again. Thank goodness we took pictures of the cake so there is clear evidence of their inferior product. They are extremely rude and once they get your money your product no longer matters.