• Report: #135559

Complaint Review: Good Karma Kola / Karma Kola

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  • Submitted: Fri, March 18, 2005
  • Updated: Thu, June 02, 2005

  • Reported By:Coppell Texas
Good Karma Kola / Karma Kola
3420 Pump Road # 293 Richmond, Virginia U.S.A.

Good Karma Kola / Karma Kola eCommerce Fraud. Products ordered are substituted and pre-USED Richmond Virginia, Georgia, Quebec Canada

*Consumer Suggestion: Don't forget who the real victim is here

*Consumer Suggestion: My mistake, Next time I'll be careful not to order from a bogus company especially if they're sponsored by Yahoo.

*REBUTTAL Owner of company: The fraud of Vashti Graves

*Author of original report: No refund, no products.

*REBUTTAL Owner of company: Claims against Karma Kola are false and fraudulent.

*Consumer Comment: Sorry it happened to you too

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I ordered Indian hair care products from this website on February 23, 2005. Good Karmakola processes it's credit cards using Yahoo Shopping Cart. The item showed shipped on February 23, 2005 via UPS Next Day Saver shipping. When I contacted KarmaKola to get the tracking number, this is where I discovered that I could not reach the company. They have an address in Georgia, Virginia and an address in PQ, Canada. None of the following work: company email,address, phone number, and fax number.

I believe that KarmaKola is a fake eCommerce site. In the USA, I have contacted the following authorities to attempt to find anyone from this company to speak with: Yahoo, Better Business Bureau of Georgia/Virginia, BizRate.com, AXZEL, NetCheck,
and the US Internet Fraud Complaint Center.

On March 15, 2005, the merchant finally contacted me and stated that they were shipping my order and including $50.00 in the package.

Well, on March 18, 2005, I received my order and discovered that the hair products were not what I ordered and they were used and not in the original package. Basically, they did not send me what I ordered and it was used and the packaging was torn. Plus, they cheated me on the cost of the products and cost of shipping. I paid for UPS 2nd Day shipping for $ 24.91, yet they used USPS for a cost of $6.35. And, there was not a refund or $50.00 in the package. I have photographed the items that I did receive and compared it to their website (as EVIDENCE).

I am still pursuing my complaint with BBB, NetCheck and the US Internet Fraud Complain Center, and the Providence of Quebec.

Vashti
Coppell, Texas
U.S.A.

This report was posted on Ripoff Report on 03/18/2005 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Good-Karma-Kola-Karma-Kola/Richmond-Virginia-23233/Good-Karma-Kola-Karma-Kola-eCommerce-Fraud-Products-ordered-are-substituted-and-pre-USE-135559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Don't forget who the real victim is here

AUTHOR: Monique - (U.S.A.)

O by the way my name is "Monique" not Monica. O I'm sure you got all my e-mail and you did a pretty good job at ignoring them. I'm not the scam artist here... I was the one who had their money taken and STILL HAVEN'T received my order. Thank you very much, so don't try to slander me by calling me the liar when I didn't do anything wrong. Trust me I wouldn't have gone out of my way to file the long annoying complaint forms if I was making up crap. I always order online and never had any problems until I ordered from your company. You are right I did get an email saying you sent my order, but it happened to be 2 MONTHS AFTER I ordered it and after I filed a complaint w/ yahoo and the IFCC.

What goes around comes around..it's call karma (lol)..its funny that u would name your company good karma
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#2 Consumer Suggestion

My mistake, Next time I'll be careful not to order from a bogus company especially if they're sponsored by Yahoo.

AUTHOR: Monique - (U.S.A.)

All I know it's almost been 3 months, and I've seen nothing. I'm just going to have to file a report with my bank and see if they can do anything about this situation. O well you live and learn. Next time I'll be careful not to order from a bogus company especially if they're sponsored by Yahoo.

And If do end up getting something in the mail.. I'll just throw it away anyways because I don't trust the person who made. I heard stories from other woman who said the producted looked used.
I guess quality means nothing these days. O yeah and honesty.

I'm not trying to sue or take anything away from this Good Karma person, they did a good job of that on their own. I just want other people, especially people who have integrity, to know u gotta be careful. Now when I want to buy something online from a company, I check them out. Or I use search, type the company's name or product name and I type " + scam" and it brings up websites or just comments people left of on messages boards..
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#3 REBUTTAL Owner of company

The fraud of Vashti Graves

AUTHOR: Sun - (U.S.A.)

Mrs Graves, you are a liar.

The product was delivered to you on:

Postage Transaction Record
Monday, May 09, 2005

Device ID: 062S0005072746
License #:
Print Date: March 15, 2005 - 08:13:49 PM
Mail Date: March 16, 2005
_______________________________
Delivery Vashti Horvat
Address: 2105 Harwood Rd Ste 215-149
Bedford TX 76021-4799

Tracking #: 21010521297438857645


Tracking Status

March 18, 2005 - 10:57:00 DELIVERED
Your item was delivered at 10:57:00 on March 18, 2005 in BEDFORD, TX 76021. Your package was signed for by WITTY S.

March 15, 2005 ELECTRONIC NOTIFICATION
The U.S. Postal Service received electronic notification of your item on March 15, 2005.

And returned to our warehouse in Va by mistake:

Then resent out to you via regular post with delivery confirmation, which I am tracking at this moment...but surely you have recieved.

I also have copies of the fraudulent credit reporting agency that you yourself filed me with- sending it to my own address, yet when I called they said it was you! I have copies of every single email you sent me, I have copies of everything...and my lawyer is handling all of your bull from now on. There is no fraud, and has not been, except for the fraud initiated by your youself.

Let the fraud investirgator handle it, yes, it will all come out in the wash who got the product not once, but TWICE, and who never paid for it.

Here are my policies and procedures:
which you never read or this crap wouldn't have happened in the first place.

Send your false papers.
Any inquries, contact my lawyer.

-------------------------
Store Policy

Good Karma was founded in 2000 as an effort to bring QUALITY items from all over to retail to consumers.

PLEASE READ THIS PAGE! All answers can be found here, so we encourage you to take the time to read this before you place an order! If you have any further questions..please don't hestitate to email us and we will get back with you with a response within 24 hours. OM SHANTI!

HOURS OF OPERATION:
Mon-Friday: 10-5
Sat/Sunday: CLOSED (SHIPPING ONLY)
Holidays: CLOSED


MAKING INQUIRIES
Making Inquiries - Please Be Polite -
We are a one woman owned, operated company that strives to provide personal, prompt service. Please keep this in mind when making inquires. I will get back to you as soon as possible with any updates in your orders or questions However, I reserve the right to refuse service for any reason, so please keep this in mind! If you inquire about an order and do not get a response from me and then give me a negative feedback without waiting for my response...I will refuse your order..its simply not fair to give us a horrible rating without inquring! No!!

Though we are an internet business, and may make email contact at hours outside those listed for phone calls; we do not field phone calls at any time other than 12am-5pm. We do not answer the telephone much even during these times as we are busy creating orders. (It's difficult to get the phone while juggling packing orders.) If you would prefer to speak to a person, then please be sure to leave a clear and detailed message with all of the information needed to get back to you with - an email address and your name are both crucial pieces of information as we will be emailing you in order to maintain a record of communication.

We can also be reached at: goodkarma (at) ureach.com

WHERE'S MY ORDER?

IT MAY TAKE 2 WEEKS FROM THE DATE OF ORDER TO PREPARE THE PACKAGE AND SHIP IT TO YOU. WHEN YOUR ORDER IS SHIPPED WE WILL SEND YOU AN UPDATE WITH AN EMAIL AND TRACKING NUMBER IF REQUESTED UPS. EXPEDITED (3 day, overnight, etc) SHIPPING DOES *NOT* SPEED UP THE TIME TO FUFILL THE ORDER, JUST THE TIME THE ORDER TAKES TO REACH YOU ONCE IT IS FILLED (WITHIN THE 1-2 WEEK time period)!

Hair oils and preparations may take 4 weeks to prepare (I make them by scratch unless otherwise stated). Please add this to the time of your order time.

If your order has to be imported, then it will take extra time (extra 2-4 weeks avg). We will notify you if your order has to be imported.

I reserve the right to substitute an item if we no longer sell an item being offered. I also reserve the right to alter shipping if substitute items are being sent in excess of product ordered (ie: you ordered overnight: I added 20.00 worth of free product:it will get sent priority mail).Prices are subject to change without notice

WHY IS MY ORDER ON HOLD?

We place orders on 'hold'until they are filled, then we process them and assign them a tracking number through UPS. UPS updates every 24 hours...so if you see your order on 'hold' it means it is processing!

ONLINE ORDERING

Online Ordering

Buying from Good Karma is easy and secure. You don't have to fill out a registration form or download software to shop. And when you place an order, you can feel confident that your credit card information is protected by Yahoo's secure server!

Visa, MasterCard, JCB, and Discover are accepted. Funds are processed and accepted in US dollars only. Please check conversion rates. Thanks!

I also accept Check payments on a secure site via online link. If you would like to pay with this method- please email me and let me know! I also accept money orders and paypal as well as Yahoo! PayDirect.

Checks done via echex/paybycheck will be held for 7-10 days (make it out to : "GOOD KARMA") until the funds are cleared. Return checks (for any reason) will be subject to a $30.00 processing fee. If you choose Pay by check secure method and do not complete the sale in 3 days then your order will be cancelled due to non-payment. WE ONLY ACCEPT MONEY ORDERS ON A MAIL IN ORDER!

YOU WILL BE BILLED BY KARMA KOLA...so if you see this on your credit card statement..its US!.

Is my information kept private?
Absolutely. Your information will not be shared with anyone.

Why aren't you listed with the Better Business Bureau?
If you searched for us at the Better Business Bureau and didn't find anything, that's a good thing. The fact that you didn't find us there means we haven't had any complaints against us.

How do I know I can trust you?
Our store is hosted by Yahoo Shopping. This gives you three reasons you can trust us.:

Yahoo Shopping regularly asks shoppers to rate the stores hosted by Yahoo Shopping. If a store is receiving complaints, it will be shut down.


Yahoo Shopping has a Buyer Protection guarantee. If you buy from Yahoo Shopping and do not receive what you have been charged for, they will help you work it out with the store. If the store does not deliver, Yahoo's Buyer Protection program will refund your money. Yahoo Buyer Protection Program

Since we opened in early 2000, we have received positive ratings from our customers.


Is my transaction secure?
All transactions through this site are secure. The transactions are encrypted before being sent across the Internet. We use industry-standard SSL encryption to scramble credit card information when you enter a credit card number in the web browser and it is sent to us. You should see a little padlock at the bottom or your browser. That lock will be open until you get to the place an order. Then, that lock will be closed. When that lock is closed, your information is being scrambled before being sent. Your information is sent in a code so that even if anyone could see it, they could not read it. The likelihood of your card number being stolen while travelling over the Internet is far less than when you use your credit card in a department store or in a restaurant where paper copies of your credit card number are readily available to thieves.

But, what if someone does steal my credit card number?
Again, this is very unlikely. But, let's assume the worst. Someone takes your credit card number. As soon as you find out (whether it's over the Internet or someone steals your wallet), report it. At this point, you are not liable for any charges. That's the law. From the Federal Trade Commission


"If you lose your credit or charge cards or if you realize they've been lost or stolen, immediately call the issuer(s). Many companies have toll-free numbers and 24-hour service to deal with such emergencies. By law, once you report the loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under federal law is $50 per card."

Most credit card companies will not even hold you to the $50 as long as you promptly report your card stolen, once you know. BTW, do not pay for credit card "loss protection" That's the real rip off, according to the FTC.

How can I pay?
We accept Visa, Mastercard, American Express, Discover and checks or money orders. Checks or Money orders may be sent, but this will cause a delay on your order as we cannot ship product until we have received the money order. Please make checks or money orders payable to: Good Karma. For faster and better service, we encourage you to use a credit card. This gives you automatic confirmation of your order and e-mail updates of the status. If you feel more comfortable calling your order in, please feel free to do so. If you get our voicemail, please leave a number where we can reach you. Please do not leave credit card numbers on anyone's (including ours) voicemail.

Can I phone in an order?
Sure you can. Please call 1.877.836.5147 We will be happy to take your order over the telephone. Our hours are 10am to 8pm Eastern time. For your security, please do not leave credit card numbers on any voicemail. If we do not answer, please leave your name and number and we will call you back promptly.

Can I fax or mail in an order?
Yes. Please use our Mail/Fax Order Form. If you want to have your order total calculated but still wish to pay by check or don't want to enter your credit card information, you can enter your order on the site and use the "Pay by Check or Money Order" option. Please fax orders to 877.836.5147 or mail them to us at:
Good karma/Karma Kola
1800 Wellborne Way
Marietta, Georgia 30008


How long will it take before my order is shipped?
We attempt to keep all items in stock. If something is not in stock, it should say so on the web site. Credit card orders generally ship with two business days of our receipt of your order. Orders paid via check or money order will ship in about the same time- once payment is received.

How long do I have to cancel an order?
You have until we ship to cancel your order. In many cases, that is not long. We often ship within hours of receiving your order- in some cases we may take a week or two due to the item being offered (if it is an oil, for instance- I have to make those). Once we have shipped, the order will be subject to a 15% re-stocking fee. If you refuse shipment on an order, you will be responsible for the shipping charges you, the shipping charges back to us plus the restocking fee.

Shipping times/policy

Our shipping policy is to send out orders within 2 weeks of receipt of orders whenever possible. If an item is temporarily unavailable, you will be informed and will be given the option to do a partial shipment or to send the whole order when the missing item comes in.

Please keep in mind that since most of our items are imported directly from india- if an item is out of stock then we have to import it again! You will be notified of any lag time via email.

Our shipping prices are not negotiable. Our return policies are not negotiable. Refunds will be given in the manner paid - NO EXCEPTIONS. If you have cancelled your credit card or something like that, then refunds have to be pursued through your credit card company in the form of a dispute--this is to cut down on fraud. We truly hope that you understand this policy and this is to protect both you and us! :D

WE DO NOT ACCEPT ANY ORDERS FROM INDONESIA!!!!

^^^^^Shipping^^^^^

Additonal charges may apply for heavier items!
Second day and 1 day air is via UPS. Fedex charges are seperate and will be billed according to what fedex charges for the weight of the package. IF FOR *ANY* REASON A PACKAGE IS RETURNED UNCLAIMED FROM FEDEX THE CUSTOMER WILL HAVE TO PAY SHIPPING CHARGES TO HAVE IT SENT VIA US MAIL/FEDEX AGAIN! So *Please* ensure that your orders are picked up from UPS/FEDEX !

HOLIDAY SHIPPING: We do our best to get your shipments to your friends and family in time for those special holidays. But once the package is delivered to USPS, FEDEX, or DHL it is out of our control. Please follow up with the respective shipping company method to track your order. We will not be responsible for late deliveries or lags in delivery due to FEDEX, UPS, or DHL slowness and no refunds will be given in these situations. There will be no exceptions to this policy! Thanks for understanding!

OUR RETURN POLICY!
What you cannot return

Items kept over 1 day
HERBAL ITEMS...NO EXCEPTIONS!!!
Used items
Bedpsreads, henna, or jewelry
Musical Instruments
ANY imported items!
Clothing (including all used saris)
Consumables (henna, hair oils, etc)

You are responsible for postage on returned items. Refunds will NOT be given for postage and tax.

^^^^^How to return an item^^^^^

Check and make sure you CAN return it..if it's on the list above..you can't..and the item will be returned to you if you attempt to return it.
1. Obtain an Return #
2. Pacakge return securely
3. Write a note (or send email) as to nature of return
4. Mail it back! (postage is non refundable)
5. We will process your refund as soon as we recieve it. It normally takes anywhere from 3 -30 days (depending on your credit card provider) to show back up in your account. We might contact you to verify refund or card # to credit!

UPS damages and returns

UPS DAMAGES AND RETURNS
If UPS damages a box and returns it to me for any reason...then shipping will have to be paid to get it out to you again...you will be charged additional for shipping. No exceptions

How To Contact Us

Should you have other questions or concerns about these privacy policies, send us an email at goodkarma @ ureach.com


I consider this over and done with. 56.00 of product that you got FREE from me because you also got a credit back from your credit card company due to the fact you filed a fraudlent "non reciept" when you had the product.
I think she is the real thief...Vashti the con artist!

All proof is stored by my lawyer and he can be contacted:

Gates & Alexander
804-271-1969
S. Contreras.

Touche, Mrs. Graves....
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#4 Author of original report

No refund, no products.

AUTHOR: Vashti - (U.S.A.)

Sun:

I have not received a refund yet. Also, I was contacted by a Fraud investigator on 5/2/05 who asked me to send all information related to this report. I had totally forgotten about this issue and consider the $55.52 a complete loss. I need to be very careful in the future about where I order Indian products. It is now out of my hand and is now in the hands of the fraud investigators.
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#5 REBUTTAL Owner of company

Claims against Karma Kola are false and fraudulent.

AUTHOR: Sun - (U.S.A.)

Vashti murphy/graves or whoever she claims she is today is a fraud. her merchandise was sent to her TWICE..and she recieved a refund. she is also being sued by me for fraud!

The same with Monica. Her merchandise was sent to her, and she also got a refund from her CC company. I suggest you both read policies and procedures: www.karmakola.net/info.html and this will explain how everything works. Don't file fraudlent reports. My phone # works, I recieve all emails...and I got everyone of them from you, Monica. I even replied to yahoo and the IFCC about that fraudulent complaint about my company. They were notified you recieved a refund (as it was on my statement..I have proof that you did!) So I don't understand what your problem is.

I have never lived in quebec, nor did I have an address there, so I don't understand what crazy Vashti is talking about there, either...

People, get something better to do than report false claims against a reputable home run company that has been in business since 1998.
I'm not one of the 'big boys'...go after them...
not me.
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#6 Consumer Comment

Sorry it happened to you too

AUTHOR: Monique - (U.S.A.)

HI My name is Monique and I'm also having problems with the same company. I recently put up a post. I don't know what to do.. they took my money and never ship my order and i can't get a hold of them either.
I don't have any suggestions but I'm wondering if you had any luck yet? thanks and I hope everything works out for you.
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