We booked a move on August 22nd, for September 10th with Good Ol Boys Moving. On the 10th they were scheduled to arrive at 8:30 am, in a 5 ton truck with 4 movers.
No one arrived, at 9:30 we called Good Ol Boys, and they told us the truck was on the way. At 10:30 we called back, and they said they would call the truck, and call us back at 11:30 they were not answering our calls at all. We tried calling from a different number and bingo they answered, and delayed us again, stating the truck was on the way, and they would call us back.
They never returned a call to us again.
We sat waiting all weekend, for a truck or a phone call, none came, on Monday we waited until 11 am for them to call after we had left about 30 messages on the weekend. They never called.
We called them at 11 am, and they tried to act as if they hadn't heard of us at all, we gave them the visa number and transaction number, and all of a sudden they knew who we were.
They then went into a pathetic damage control mode and got us a truck to come at 3 p.m.
The truck that arrived was with three movers not the four we had been promised, and it wasnt a good ol boys truck either, it was AG movers. Upon arrival one of the movers quit, leaving us with only 2 movers to do our entire house.
It took forever, and to make matters worse the truck was loaded with vending machines utilizing about 30% of the needed space.
I had to do a third of the work to load the truck, at which point I was left wondering why were we paying at all.
When the move was done, Good ol Boys refused to refund our deposit, stating they had lived up to their end of the bargain.
It is now the following friday and we are still not done our move after being religated to finishing it ourselves in a Mazda 3.
Good Ol boys it turns out isn't a mover at all, they are a call center in Ontario, who utilizes movers in other provinces to do the work for them, taking a deposit for the service of not calling another mover directly.
Sound scammy, it is.