On Friday April 10, 2009 I dropped my 2001 GMC Yukon off at Goodyear Service Center at 407 NW 75th St in Gainesville Florida for a resurfacing job on my rotors. I dropped the vehicle off and picked it up later that afternoon. It wasn't until the same night that I realized the right side mirror had been partially melted. This damage was NOT there prior to dropping off my vehicle. The following day (Saturday April 11, around 4:15) I was able to make my way over to the same Goodyear and speak with the Service Manager Tom, who came out and took a look at it and could clearly see damage had been done. He agreed to re-order the mirror and would be in touch with me. I gave him over a week and re-contacted him on April 20, 2009 at roughly 9:20 a.m. Only to be told that his District Manager told him not to fix the damage that was done and he completely denied even having the capability of burning/melting the right side mirror (when every repair shop as some sort of blow torch for stuck nuts and bolts). This was a completely different tune than he was singing a week ago, where he not only acknowledged, but apologized.
I am frankly disgusted and perturbed that Goodyear would treat a loyal customer this way. In the last month and a half alone I have spent well over $1,000 at that particular Goodyear and have no need in general to try and "scam" my way into getting anything for free. Like I said, records show how much money I have spent with them.
I understand in these tough economic times and District Managers are concerned about their bottom line and nothing else. But, to damage a vehicle while it's in their care and then refuse to right a wrong just shows how badly this particular Goodyear represents the overall company.
I'm severely disappointed that Goodyear not only goes back on its word but does so in such a sad, pathetic manner, it's unreal. I would truly hate to see how they would treat a first time customer versus how they treated me, a long term customer.